Shift Leader

Job Title: Shift Leader

Pay Scale: $ $16.00

Job Type: Full-Time/Part-Time

Position Overview

As a Shift Leader at our fast casual Asian restaurant, you will blend genuine hospitality with a sales-driven mindset while ensuring operational excellence. You'll lead both front-of-house and back-of-house teams, hold staff accountable to established systems, and drive guest satisfaction and revenue on every shift.

Key Responsibilities

• Deliver exceptional hospitality by coaching the team to follow the G.U.E.S.T. framework for every guest interaction
• Drive sales through thoughtful upselling, suggestive pairings, and reinforcing menu highlights
• Enforce standard operating procedures for food safety, station setup, and service flow
• Supervise FOH and BOH staff: assign roles, monitor performance, and provide real-time feedback
• Conduct shift briefings and ensure team members understand daily goals, specials, and promotions
• Monitor check times, ticket accuracy, and order completion to meet service benchmarks
• Complete opening and closing duties, including cash reconciliation and shift reports
• Identify coaching opportunities and collaborate with management on training plans
• Assist with inventory counts, stock levels, and ordering when required

Qualifications

• 2+ years of experience in a fast-paced restaurant environment, including supervisory responsibilities
• Proven track record of delivering hospitality excellence and meeting sales targets
• Strong knowledge of restaurant systems and SOPs, with a focus on accountability and consistency
• Excellent communication, leadership, and conflict-resolution skills
• Ability to multitask under pressure and adapt to changing priorities
• Availability to work flexible shifts, including mornings, evenings, weekends, and holidays
• Food Safety Certification (or willingness to obtain)

What We Offer

• Competitive hourly wage, benefits, plus sales-incentive bonuses
• Employee meal discounts and complimentary shift meals
• Ongoing hospitality and sales training—including G.U.E.S.T. workshops
• Career advancement pathways into supervisory or management roles
• A supportive culture that celebrates teamwork and guest-first service

Ready to blend exceptional hospitality with sales savvy?

Apply now and help us deliver unforgettable experiences—one guest at a time.