ServiceNow Developer

Rullion Ltd

Newcastle upon Tyne, England, United Kingdom

Newcastle upon Tyne, England, United Kingdom

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Über

We are seeking a senior ServiceNow Implementation Specialist to support Phase 2 of a ServiceNow programme, with a strong focus on Now Assist / AI enablement across HR and ITSM. Phase 2 centres on activating Now Assist, demonstrating out-of-the-box functionality, and working closely with business stakeholders to implement practical AI use cases such as ticket deflection and automated responses. This role will act as a trusted advisor, providing recommendations and guiding delivery within a blended onshore/offshore model. Key Responsibilities Phase 2 - Now Assist & AI Enablement Lead Phase 2 activation and configuration of ServiceNow Now Assist. Demonstrate Now Assist capabilities to both technical and non-technical stakeholders. Showcase out-of-the-box ServiceNow and Now Assist functionality, particularly for HR use cases. Design and deliver initial AI use cases (e.g. responding to common queries, deflecting tickets before human intervention).Business & HR Engagement Work closely with business teams, especially HR, to define priority topics and queries. Support HR teams that are unfamiliar with ServiceNow's out-of-the-box capability. Translate business needs into effective Now Assist and ServiceNow solutions. Educate stakeholders on best practices and platform capabilities.ServiceNow Delivery & Leadership Provide hands-on implementation support across ServiceNow modules (HR, ITSM). Make experience-led recommendations on configuration and design. Act as a senior technical and functional authority during Phase 2 delivery. Mentor junior and offshore resources and support knowledge transfer.Delivery Model & Collaboration Work within a blended onshore/offshore delivery model. Relay requirements, designs, and priorities to offshore delivery teams. Ensure quality, consistency, and alignment across Phase 2 activities.Required Skills & Experience Essential Strong hands-on ServiceNow platform implementation experience. Proven experience enabling and working with ServiceNow Now Assist / AI. Experience delivering HR Service Delivery (HRSD / HRIT) solutions. Ability to demonstrate and explain out-of-the-box ServiceNow functionality. Experience working directly with business stakeholders. Strong communication, leadership, and advisory skills. Experience working with offshore delivery teams.Desirable Experience implementing Now Assist in Phase 2 or post-go-live programmes. Broader ServiceNow module exposure beyond HR and ITSM. Experience designing AI-driven self-service or ticket deflection solutions.Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants

Newcastle upon Tyne, England, United Kingdom

Sprachkenntnisse

English

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