Information Technology Help Desk Technician

About the Company

Trustpoint.One is a rapidly growing leader in the legal-services provider industry, supporting law firms and corporate legal teams nationwide. As part of our busy and expanding internal team, you'll help ensure our employees can work efficiently across the technologies that power our business. If you enjoy hands-on problem solving, variety in your day-to-day tasks, and being part of a collaborative, service-driven team, this is an excellent opportunity to grow your IT career.

About the Role

The IT Help Desk Technician is the first line of support for Trustpoint.One employees, providing prompt, high-quality assistance across hardware, software, and network environments. You will play a critical role in ensuring seamless day-to-day operations for both in-office and remote staff. This includes troubleshooting Microsoft 365 applications, Windows 10/11, connectivity issues, and business applications used across the company. Success in this role requires strong problem-solving skills, excellent communication, and a customer-focused approach within a fast-paced, professional environment.

Responsibilities

• User Support & Troubleshooting
• Serve as the primary point of contact for IT support requests via ticketing system, phone, email, or in person.
• Provide responsive, customer-focused support to onsite users and remote employees working from home.
• Troubleshoot and resolve issues related to Microsoft 365 (Outlook, Teams, SharePoint, OneDrive), Windows 10/11, and essential business applications.
• Address hardware and software issues for desktops, laptops, monitors, docking stations, printers, and mobile devices.
• Assist users with