Application Support Analyst

Job Details:

Job Title: Application Support Analyst – Marketing & Sales (AMS)

Work Location: Houston, Texas 77002

Contract Duration: 35 Months

Contract Type: W2

Benefits: Yes. (Medical, Dental & Vision Insurance+401K)

Relocation Benefits/Per Diem: No

Pay Range: $ /hr. USD

Work Schedule: Monday to Friday – 9 AM - 5 PM

Summary:

Application Support Analyst – Marketing & Sales (AMS)

Overview:

We are seeking an Application Support Analyst to provide on-site functional support for Marketing & Sales applications within an enterprise AMS (Application Management Services) environment. The role will focus on Salesforce and .NET-based Marketing & Sales systems, ensuring smooth daily operations, timely incident resolution, and a positive user experience. This position works closely with business stakeholders, technical teams, and offshore support resources to maintain application stability, optimize processes, and support continuous improvement initiatives.

Roles and Responsibilities:

· Provide daily functional support for Marketing & Sales applications (Salesforce/.NET) within an AMS framework.

· Serve as the primary on-site point of contact for end users, addressing application issues, questions, and enhancement requests.

· Triage, investigate, and resolve incidents in coordination with offshore L2/L3 support teams.

· Monitor system performance, identify recurring issues, and support problem-management activities.

· Collaborate with cross-functional business teams to understand workflows, identify gaps, and recommend improvements.

· Document system issues, resolutions, and functional processes to support knowledge sharing.

· Support change management activities, including user testing, validation, and communication.

· Participate in regular status meetings, providing updates on incident trends, priorities, and risks.

· Maintain a strong understanding of Marketing & Sales business processes to ensure alignment with application functionality.

Minimum and Desired Qualifications (Experience/Skills):

· 1 - 3 years of experience in application support or functional support roles within an AMS environment.

· Hands-on experience supporting Salesforce and .NET-based Marketing & Sales applications.

· Strong understanding of Marketing & Sales business processes and workflows.

· Experience with incident management, ticketing systems, and problem-management practices.

· Ability to work closely with offshore teams and collaborate across multiple support tiers.

· Excellent communication and stakeholder-management skills, with the ability to engage business users effectively.

· Strong analytical and troubleshooting abilities.

Job Type: Contract

Pay: $ $45.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Work Location: In person