Customer Service Representative

We're On Time Service Pros: the guys and gals you call in Rosemount, Minnesota and the surrounding areas when you're fed up with subpar home comfort service. In a nutshell: We're a fan of old-school customer service when it comes to heating, cooling, plumbing and electrical needs in the Southeast Metro. We treat you like customers were treated long ago: when customer service was less about saying "I'm sorry" and more about saying, "My pleasure." See how we'll treat you special.

A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customers may face with accuracy and efficiency.

Qualifications and Skills

Strong phone contact handling skills and active listening

Excellent communication skills

Ability to multi-task, prioritize, and manage time effectively

High school degree

The best CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to listen. Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don't have enough information to resolve customer concerns. We pride ourselves in being a customer service company that aids with Heating, Cooling Plumbing and Electrical repairs.

Responsibilities and Duties

Respond to customer inquiries via phone, email, or chat

Outbound calling to our club members to meet call goals

Identify and assess customers' needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information

Meet personal/customer service team sales targets and call handling quotas

Handle customer concerns, provide appropriate solutions and alternatives; follow up to ensure resolution

Keep records of customer interactions

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers

Benefits

Accrued Paid Time Off

Comprehensive benefit package

Holiday Pay

Health Dental and Vision Coverage

401k retirement plan

Long and Short Term Disability

Life Insurance

Supportive Team Culture

Hours: Monday Through Friday 9:30am-6pm