Operations Manager — Product Enablement

About UnlockLand

UnlockLand is building an AI Operating System for Real Estate Development, enabling developers, investors, and asset managers to plan, manage, and optimize real estate projects with speed and precision.

By combining proprietary AI, spatial data, financial modelling, and market analytics, our platform delivers automated feasibility studies, cost modelling, predictive analytics, and scenario planning — all within a collaborative, cloud-based interface.

Recognized as:

• 2025 Canada's Top 100 AI Startups
• BC Tech Startup of the Year
• BC Tech AI Game changer

We believe real estate decisions should be data-first, transparent, and scalable, so that complex development projects become more predictable, capital-efficient, and aligned with stakeholder goals.

Key ResponsibilitiesCustomer Enablement

• Build and refine structured onboarding workflows tailored to developers, planners, architects, ministries, and enterprise partners.
• Design guided user journeys that walk customers through zoning interpretation, feasibility generation, site planning tools, and reporting workflows.
• Create operational frameworks ensuring customers progress smoothly from trial → activation → adoption → expansion.

Product Operations

• Partner closely with Product & Engineering to translate direct user pain points into structured product requirements.
• Lead coordination of beta programs, feature pilots, user testing sessions, and early-access initiatives.
• Maintain a prioritized backlog of customer insights to support roadmap decisions and continuous improvement.

Training & Knowledge Management

• Develop scalable training materials such as walkthrough videos, step-by-step guides, templates, workflow maps, and case studies.
• Build a centralized customer resource hub, enabling users to self-serve answers to zoning, feasibility, and modeling questions.
• Standardize all external deliverables, including feasibility reports, zoning summaries, automated memos, and client-ready outputs.

Process Automation

• Implement CRM-powered workflows (HubSpot, Salesforce, Notion, Intercom, etc.) to automate enrollment, onboarding, reminders, and in-app guidance.
• Use AI tools to streamline repetitive workflows (e.g., report generation, Q&A responses, data collection, customer segmentation).
• Ensure onboarding and support processes are measurable, trackable, and optimized using usage analytics.

Ideal Profile

• Experience in SaaS operations, customer success, product operations, or workflow design, ideally in a high-growth technology environment.
• Ability to translate technical concepts (zoning logic, feasibility outputs, spatial data, financial modeling) into intuitive user experiences.
• Strong process thinker who thrives in designing clear playbooks, structured workflows, and scalable systems.
• Experience or interest in real estate, city planning, zoning/GIS, architecture, or financial modeling is a strong asset.
• Excellent communicator able to collaborate across Product, Engineering, BD, and Customer teams.
• Comfortable working in a fast-moving startup environment, balancing structure with rapid iteration.

Why UnlockLand

• Work at the forefront of AI, real estate intelligence, and smart-city innovation.
• Help shape workflows used by developers, ministries, and cities across North America and the Middle East.
• Build foundational systems that will scale to thousands of users globally.
• Join a mission-driven team transforming how the world plans, builds, and invests in real estate.

Job Type: Full-time

Pay: $52, $63,359.97 per year

Work Location: Remote