Service Manager

Job Overview
We are seeking a dynamic and highly motivated Service Manager to lead our automotive service department with energy and enthusiasm. In this pivotal role, you will oversee daily operations, ensure exceptional customer experiences, and drive the success of our service team. Your leadership will inspire a culture of excellence, efficiency, and continuous improvement, all while maintaining a focus on delivering top-tier automotive repairs and maintenance. If you thrive in a fast-paced environment and are passionate about automotive service management, this is your opportunity to make a meaningful impact

Responsibilities

• Lead and coordinate all aspects of the automotive service department, including scheduling, workflow management, and quality control to maximize productivity and customer satisfaction
• Supervise service technicians and mechanics, providing guidance on diagnostics, repairs, and customer communication to ensure high standards of workmanship
• Oversee vehicle maintenance services such as oil changes, tire rotations, alignments, suspension work, brake repairs, transmission servicing, diesel engine repairs, shocks & struts, air brake systems, and auto body repairs
• Drive upselling initiatives by identifying additional service opportunities that enhance vehicle performance and safety while increasing revenue
• Manage auto estimating and service writing processes accurately to ensure clear communication with customers and proper documentation of work performed
• Handle customer inquiries with professionalism and enthusiasm, ensuring their needs are met with positive solutions and excellent service experience
• Maintain compliance with dealership policies and automotive industry standards while managing cash handling procedures securely
• Foster a team-oriented environment that encourages professional development and continuous learning among staff

Experience

• Proven dealership experience with a strong background in auto service management or automotive repair operations
• Extensive knowledge of automotive diagnostics, mechanical systems, transmissions, oil changes, tire services, alignment procedures, suspension systems, brake repair, auto body repair techniques, diesel engine repair, shocks & struts replacement, air brake systems, and related services
• Hands-on experience working as a service technician or mechanic is highly valued to better understand technical challenges and support your team effectively
• Demonstrated success in upselling services while maintaining integrity and customer trust
• Strong customer service skills with the ability to communicate technical information clearly to clients of varying knowledge levels
• Experience in auto estimating software and service writing processes to streamline workflow and improve accuracy
• Ability to handle cash transactions responsibly while managing multiple priorities efficiently

Join us as a Service Manager where your leadership fuels our commitment to delivering exceptional automotive care. Bring your expertise in dealership operations and passion for automotive excellence to create memorable customer experiences every day

Job Type: Full-time

Pay: $90, $200,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person