Customer Performance Manager

About The Company
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.

Our commitment to innovation and excellence has established us as a leader in the healthcare industry. We strive to improve patient outcomes, streamline healthcare delivery, and support healthcare providers worldwide. Our diverse portfolio includes pharmaceutical distribution, medical supplies, technology solutions, and consulting services, all aimed at transforming healthcare for a better future.

At McKesson, our culture fosters growth, collaboration, and continuous improvement. We value integrity, accountability, and a passion for making a difference. Join us and become part of a global team dedicated to shaping the future of health.

About The Role
The Manager of Strategic Accounts Performance Management is a vital role within our organization, responsible for driving customer performance improvements through comprehensive performance audits, economic research, and cross-functional collaboration. This individual contributor role plays a critical part in ensuring compliance with pricing contractual agreements and delivering actionable insights to key business stakeholders. The ideal candidate will possess a strong background in pricing strategy, analytics, and stakeholder engagement within the healthcare or pharmaceutical industry.

This position involves analyzing market trends, developing pricing strategies, and supporting the execution of initiatives that optimize profitability and customer satisfaction. The Manager will work closely with sales, finance, legal, and operational teams to develop integrated solutions that align with organizational goals. The role also emphasizes coaching and mentoring team members, fostering a culture of continuous learning and professional growth.

Qualifications

• Bachelor's degree in Business, Finance, Economics, or a related field; an advanced degree is preferred.
• 7+ years of relevant experience, including at least 5 years in the healthcare or pharmaceutical industry with a focus on pricing strategy.
• Deep understanding of retail pharmacy segment and drug pricing dynamics, including regulatory and reimbursement environments.
• Proven ability to develop and implement effective pricing strategies that drive business growth.
• Advanced proficiency in Microsoft Excel, including financial modeling and handling large datasets.
• Strong analytical and problem-solving skills with the ability to interpret complex data sets.
• Excellent communication and presentation skills, capable of influencing stakeholders at all levels.
• Ability to manage multiple priorities in a fast-paced, dynamic environment.

Responsibilities

• Conduct weekly and monthly customer performance audits to ensure compliance with pricing agreements.
• Collaborate with Pricing Strategic Accounts, Deal Pricing, Professional Advisory & Services, and Financial Systems teams to align pricing strategies with customer needs and profitability goals.
• Perform economic research and item-level reviews, sharing insights with cross-functional teams to inform strategic decisions.
• Provide ad-hoc reporting and serve as a primary contact for internal pricing inquiries, occasionally engaging directly with customers.
• Monitor pricing trends, regulatory changes, and market conditions to generate forecasts and identify financial risks and opportunities.
• Lead initiatives to improve pricing efficiency and accuracy through process enhancements and technology solutions.
• Assist in developing dashboards and analytics that provide performance insights and support strategic decision-making.
• Promote a culture of continuous learning by identifying training opportunities and mentoring team members.
• Guide team members through complex pricing scenarios and economic research methodologies to enhance their problem-solving skills.
• Partner with Sales, FP&A, Distribution Operations, and other internal teams to develop integrated pricing solutions.
• Ensure alignment of pricing initiatives with finance, sales, and supply chain strategies.
• Collaborate with BI/Analytics teams to build dashboards that inform pricing decisions.
• Maintain strong relationships with sales teams to understand market dynamics and address customer concerns.
• Support contract execution by working with legal and compliance teams to ensure regulatory adherence and resolve contractual issues.

Benefits

• Competitive salary and comprehensive benefits package.
• Performance-based incentives and bonus opportunities.
• Opportunities for professional development and career growth.
• Health, dental, and vision insurance plans.
• Retirement savings plans and financial wellness programs.
• Paid time off and holiday leave.
• Work-life balance initiatives and flexible work arrangements.
• Inclusive and diverse workplace culture that values innovation and collaboration.

Equal Opportunity

McKesson is an Equal Opportunity Employer. We provide equal employment opportunities to applicants and employees and are committed to fostering a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, or genetic information.