IT Help Desk

About Us

Dora's Naturals is a medium-sized business based in South Hackensack, NJ. We are a professional, fast-paced organization that values agility, collaboration, and continuous improvement.

Job Overview

We are seeking a Help Desk Analyst to join our IT team. The ideal candidate will have strong experience supporting Microsoft 365, device management (MDM), and Apple/Windows environments, providing reliable technical support to internal users and ensuring secure, efficient IT operations.

Key Responsibilities

• Administer and support Microsoft 365, including Exchange Online user management, mailboxes, distribution groups, licenses, and permissions
• Manage endpoint devices using Microsoft Intune (MDM), including enrollment, configuration profiles, compliance policies, and application deployment
• Administer Apple Business Manager, including device enrollment, supervision, and integration with Intune
• Provide first- and second-level technical support to internal users via phone, email, ticketing system, and in person
• Troubleshoot and resolve issues related to Windows, macOS, iOS, and Android devices
• Support computer hardware, operating systems, and software installations
• Manage user accounts, access rights, and group memberships
• Assist with network-related troubleshooting in a Meraki environment
• Utilize tools such as Jira, Microsoft Intune, Meraki Dashboard, and Windows admin tools for issue tracking and resolution
• Maintain accurate IT documentation and asset records
• Ensure compliance with IT security policies, endpoint security standards, and best practices

Qualifications & Experience

• Strong experience with Microsoft 365 / Office 365, including Exchange Online administration
• Hands-on experience with Microsoft Intune (MDM) for device and policy management
• Experience administering Apple Business Manager and supporting macOS/iOS devices
• Proficiency with Windows operating systems and Microsoft Office applications
• Working knowledge of Meraki networking equipment
• Experience supporting mobile devices (iOS and Android)
• Strong troubleshooting, organizational, and communication skills

Nice to Have

• Veeam backup and recovery experience (a plus)
• Experience with Jira or similar ticketing systems

Why Join Us

Join Dora's Naturals as a Help Desk Analyst and play a key role in managing modern endpoint environments while supporting a growing organization that values reliability, security, and continuous improvement.

Job Type: Full-time

Pay: $ $35.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Ability to Commute:

• South Hackensack, NJ Required)

Ability to Relocate:

• South Hackensack, NJ 07606: Relocate before starting work (Required)

Work Location: In person