Manager Regional Field Services

Brief Description
What Matters at Magid? YOU do
"The number one key to growth is having good people and that's what has driven us at every stage of the game."
- Greg Cohen, CEO

At Magid we are
passionate
about keeping workers
safe
and proud of the innovative and collaborative environment we've created where diversity is celebrated, and growth never stops.

Magid supports over 500 onsite inventory management solutions nationally that drive $100M+ in revenue annually. Our Inventory Solution offering includes industry leading CribMaster IoT vending machines and PPE consignment programs. As a Regional Field Service Manager, you will be responsible to strategically lead a network of over 150 field service leadership and support team members to provide a differentiated service experience that upholds Magid's vision of helping protect 5 million workers.

Essential Responsibilities:

• Oversee team of assigned District Field Service Supervisors with leadership activities that include:

• Coach and enhance the development of the Field Service Leadership team to ensure they demonstrate excellent communication, professional etiquette, team member engagement, and problem-solving skills for achieving customer satisfaction

• Interview, hire, and onboard new roles
• Provide ongoing training and support to enhance the employee and customer experience
• Accountable for reviewing and maintaining labor hours budget
• Uphold and ensure proper field service performance, coverage, and service schedule KPI's by holding the team accountable

• Lead monthly engagement meetings with team members including team meetings and one-on-ones

• Lead and support annual continuous improvement cascade initiatives

• Strategically build partnerships with sales leadership team to maintain communication and alignment, acting as one part of a wider customer support team to drive profitable revenue growth and deliver on target service level goals
• Participate in onsite visits to drive continuous improvement in field service performance, program standards, and supervisor processes
• Delegate all non-essential responsibilities to internal stakeholders
• Adhere to both Magid and customer's written policies and procedures

Required Skills & Competencies:

• Experience leading teams remotely
• Effective communication and interpersonal skills; ability to interact effectively with employees, customers, and senior leadership
• Strength in organization and planning; ability to schedule core support activities, delegate ownership of projects, and set priorities for continuous improvement work
• Knowledge of vending operations, inventory systems, field service management and software is a plus
• Experience in problem solving with process improvement mindset
• Proven success leading change management

Experience/Education Required/Sought:

• 5+ years of successful field service experience; industrial or inventory preferred
• Bachelor's degree in business or equivalent related experience
• Leadership experience required, leading teams preferred

Work Environment/Physical Requirements/PPE:

• Remote position, home office
• Prolonged periods sitting at a desk and working on a computer
• May be 30-50% travel, including overnight stays
• In the field at customer sites with team members in industrial, manufacturing settings
• Must be able to lift as much as 15 pounds at times

Summary
Magid Glove & Safety is a leading manufacturer, distributor, and importer of hand protection and safety products, e.g,.work gloves, fall protection, reusable and disposable respirators. We are an innovative, growing, and privately held business, that has been delivering safety solutions to thousands of companies since 1946.

Magid is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.