Associate Director, Configuration Management

The Associate Director, Service Offering Management enables and assures the management and abilities of the service offering system are controlled, balanced and aligned to the mission and needs of the whole enterprise. The Associate Director, Service Offering Management requires a solid understanding of how organization capabilities interrelate across department(s).

The Associate Director, Configuration Management enables and assures the management and abilities of the service offering system are controlled, balanced and aligned to the mission and needs of the whole enterprise. The Associate Director, Configuration Management requires a solid understanding of how organizational capabilities interrelate across department(s). This ITSM Operations position leads Configuration Management Operations (Data Quality, Governance, APM, and Discovery). This highly visible role has the following primary responsibilities:

• Own the execution and continuous improvement of the IT Configuration framework including governance and control standards, processes, and procedures
• Lead and define CMDB Data Quality strategic initiatives, goals, and OKR's
• Support other ITSM processes such as Incident, Change, and Asset Management to consistently align to CMDB process and data requirements
• Define Configuration Management Completeness, Correctness, and Compliance goals
• Define CMDB Data Owner responsibility and governance standards
• Drive Configuration Management Governance and Accountability initiatives across the enterprise
• Identify and mange processes to close data quality gaps
• Communicate effectively with business stakeholders and technical team members
• Identify and drive process automation
• Team building and performance management

Required Qualifications

• Bachelor's Degree
• 6 or more years of technical experience
• 2 or more years of management experience
• Experience assessing the impact of change on service quality and SLAs.
• Experience establishing metrics that can be monitored against a benchmark
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

• Masters Degree

Additional Information

Work-At-Home Requirements

• WAH requirements: Must have the ability to provide a high speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided