Assistant Community Manager

Position Description:

Summary/Objective

At Bonner Carrington, servant leadership is at the heart of how we conduct business and how we treat our team members. We pride ourselves on taking care of our communities, clients, residents, and employees. The Assistant Community Manager is a business leader who focuses on resident customer service and assists in managing the operation, leasing activity, renewals, compliance, collections, financial reporting, supplies and communications of the apartment community.

Essential Functions

• Maintain good current and prospective resident relations. Address the concerns of current and prospective residents in a friendly and professional manner.
• Ensuring the standards of Servant Leadership are followed by other staff members when engaging prospective and current residents.
• Models effective sales techniques on a daily basis while performing marketing and leasing functions to maintain budgeted or greater occupancy for the property.
• Processes new tenant and waitlist applications.
• Monitor and capture renewals and recertification. Distribute and follow-up on all renewal and recertification notices and processes.
• Leads rent collection efforts, specifically with delinquent residents. This may involve lease termination and legal action if necessary.
• Assist in managing the propertys budget by making sound fiscal decisions to increase the net operating income of the community.
• Help maintain the accuracy of resident ledgers and files while keeping in compliance with the Affordable Housing program.
• Inspects apartments during move-in and move outs, walking apartments and the community as needed.
• Prepare paperwork for move-ins in a timely manner and in accordance with Bonner Carringtons policies.
• Prepare weekly and monthly reports.
• Fills the role of acting Community Manager in their absence.
• Perform any other related duties as required or assigned.

Job Requirements

• Affordable experience required
• Effective communication and customer service skills both written and oral
• Computer literate, including Microsoft Office Suite
• Internet navigation skills are required
• General office, bookkeeping and sales skills
• High school diploma or equivalent required
• 1 to 2 years experience in a supervisory role and managing staff preferred
• Previous Property Management experience preferred
• Proficient in OneSite property management software or other similar property management software preferred
• Attends and participates in training programs as required by Bonner Carrington

Must be able to lift up to 15lbs. on an occasional basis. Ability to tour the property with prospects is required.

General office conditions. May be exposed periodically to weather elements when touring the property.

Bonner Carrington Property Management is an Equal Opportunity Employer.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee may be required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Must have the ability to access all units to show prospective residents, inspect the premises, deliver notices as needed and be able to physically inspect property in its entirety, ability to oversee any and all property related functions, must be willing and able to assist with all emergency measures as required.

Position Type/Expected Hours of Work

This is a full-time position. Must be available to work scheduled hours on a consistent basis and, if necessary, additional hours when requested.

Other Duties

Please note this position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.

Additional Information:

We Elevate Communities to Enhance Lives

At Bonner Carrington, we believe property management

is more than maintaining buildings. It is about creating

vibrant, welcoming homes where residents feel safe,

valued, and deeply connected. We understand that

seamless operations are the cornerstone of a thriving

community, and this is why we dedicate ourselves

to providing comprehensive operational support that

empowers onsite teams to focus on what truly matters:

delivering exceptional service and creating spaces that

feel like home.

We are passionate about the opportunity to

collaborate with you, building communities that

elevate lives and foster connection. Together,

we can create something extraordinary.

The Bonner Carrington Team