Tier 2 NOC Technician

Clemson is you ready to answer the call?

One of the most productive public research universities in the nation, Clemson University attracts and powerfully unites students, faculty and staff whose greatest desire is to make a difference in the lives of others.

Clemson has recently been named a top 25 public college in the country by the Wall Street Journal, a top South Carolina employer by Forbes and a Military Friendly Employer for five years running. Through our research, outreach and entrepreneurial projects, Clemson University and its employees are driving economic development and improving quality of life in South Carolina and beyond.

So,... are you ready?

Clemson University's Information Technology Support Services Team is looking for a Tier 2 NOC Technician to fulfill the following duties:

• Monitors, tests, maintains, and repairs network and infrastructure elements for Clemson CCIT.
• Provides advanced tech support for issues that escalated from the entry level service desk.
• Coordinates operational procedures and documentation with other groups.
• Performs other duties as assigned.

45% - Essential - Support and Configuration:
Configure network and system resources and maintain corresponding system records and documentation. Provides Tier II support as per SME agreements. Performs periodic maintenance and monitoring of network systems and servers. Performs pre-configured port activations on network switches.

30% - Essential - Monitoring:
Monitors Clemson network, server, and application elements, resolves incidents and service requests and/or consults with the subject matter expert or system owner for incident resolution. Applies state-of-the-art technology to meet and improve network control center.

15% - Essential - Incident Management:
Control network and system processing. Responds to customer inquiries and alerts via emails, incoming calls, and walk-ins. Conducts routine inspections on equipment and reports any abnormalities.

5% - Essential - Documentation:
Prepares and reviews documentation for use in operations for training and knowledge base. Participates in training and cross training for the Tier II. Provides customer service for all information and/or telecommunication network systems support areas

5% - Essential - Other:
Other operational duties as assigned such as meetings, project work, administration and facilities requirements.

Education - High School Diploma

Work Experience - Experience in office automation systems, data communications system design, installation, operation, repair, sales or marketing, or processing of information in a data processing environment or related systems. A degree in a related field may be substituted for the required experience on a year-for-year basis.

Work Experience - 3+ Years

JOB KNOWLEDGE
Firm Job Knowledge - Firm working knowledge of concepts, practices and procedures and ability to use in varied situations

SUPERVISORY RESPONSIBILITIES
No Supervisory Duties - Not responsible for supervising employees.

BUDGETARY RESPONSIBILITIES
No Budget Responsibilities - No fiscal responsibility for the department's budget.

50% - Sit (stationary position) for prolonged period
50% - Walk or move about
50% - Use hands or feet to operate or handle machinery, equipment, etc
25% - Ascend or descend (i.e. stairs, ladder)
25% - Position self to accomplish task (i.e. stoop, kneel, crawl)
100% - Communicate, converse, give direction, express oneself
25% - Move, transport, raise or lower
25% - Extends hands or arms in any direction
50% - Use taste or smell to detect or determine particular flavors or odors

50% - Noise

Standard Hours: 40 Hours / Week

Expected Salary Range: ($ 47, $ 78,807.00)

Salary is dependent upon several factors including, but not limited to, a candidate's previous experience, knowledge, skills and performance in accordance with Clemson's compensation guidelines .

Essential Level 1 Employee

Required to respond during an emergency closure or modified operations in order to provide the University's initial response to the emergency situation, including the execution of mission essential functions. Some positions in this category may be required to work remotely or be on-call.

Anderson, SC

December 3, 2025 @ 11:59 PM

MILITARY EQUIVALENCY:
Clemson University is proud to allow educational equivalency for military technical certifications and trainings that directly relate to the job duties.

VETERAN PREFERENCE:
South Carolina is making our Veterans a priority for employment in state agencies and institutions.

State policy for veteran preference states that for qualifying, full-time permanent positions, a veteran applicant may receive preference if they meet the job's minimum qualifications, were discharged under honorable conditions from the military, and submit their DD-214 for confidential review by the Office of Human Resources.

To claim Veteran Preference for qualifying positions, email upon submission of your application.

Clemson University is an EEO/AA employer. Employment decisions are made without regard to characteristics protected by applicable law including disability and protected veteran status.