Community Case Manager

About Swords to Plowshares

Founded in 1974, Swords to Plowshares is a community-based not-for-profit organization that provides counseling and case management, employment and training, housing, and legal assistance to veterans in the San Francisco Bay Area. We promote and protect the rights of veterans through advocacy, public education, and partnerships with local, state, and national entities. Believing that war causes wounds and suffering that last beyond the battlefield, our mission is to support veterans as they navigate the challenges of post-military life, and to prevent and end veteran homelessness through wrap-around care and informed advocacy. To learn more about Swords to Plowshares, please visit our website at .

Job Title: Community Case Manager

Location: San Francisco Drop In Service Center

1060 Howard St. San Francisco, 94103

Schedule: Monday- Friday 8AM-4PM

Reporting Type: In-Person

Employment Type: Non-Exempt; Full-Time

Salary Range: $29.75/ hour

Summary (of position):

The Community Case Manager (CCM) will support the San Francisco Drop-In Service Center by managing office flow, engaging and following up with clients, completing enrollments and referrals, providing advocacy, data entry and management, resource navigation, crisis de-escalation, socialization, and community building. The CCM works in a fast-paced environment that serves all veterans who are facing a variety of personal or situational challenges.

Responsibilities:

· Engage with veterans to screen, interview, and triage access to services; provide timely and appropriate internal and external referrals.

· Conduct comprehensive case management, including enrollment into the electronic case management platform (ECM), preparation and maintenance of confidential case records, and accurate documentation of services.

· Provide advocacy and assistance with navigating service providers across multiple systems of care, including gathering paperwork such as birth certificates, IDs, and income verification.

· Ensure services are delivered with cultural humility, harm reduction, and trauma-informed practices, while adhering to organizational and funder policies.

· Collaborate with internal departments, clinical teams, and community partners to coordinate client needs, share updates, and address resource-related issues.

· Develop and maintain a network of trusted contacts and referral resources, including internal and external services.

· Conduct follow-up to confirm veterans and/or their families received services and assess further needs.

· Participate in multidisciplinary team meetings, providing input on clients identified as needing case management support.

· Provide crisis intervention and risk management support in collaboration with the clinical team.

· Assist with daily operations of the Drop-In Service Center and perform other tasks as delegated by the Service Center Manager.

· Create a safe, supportive, and welcoming environment that fosters socialization and community building.

Desired Qualifications:

· Knowledge of local social service, public health, and veteran-serving organizations.

· Strong organizational skills; detail-oriented, reliable, and able to manage multiple

priorities.

· Excellent written and oral communication skills.

· Ability to work in a team environment and communicate professionally with internal

and external partners.

· Strong crisis intervention and de-escalation skills with ability to respond

appropriately to conflict and emergencies.

· Ability to set healthy boundaries with at-risk populations.

· Proactive and collaborative problem-solving abilities.

· Comfortable interacting with individuals from diverse backgrounds and experiences.

· Excellent customer service skills and ability to follow through on assigned tasks in a timely manner.

· Flexibility and willingness to perform multiple jobs in a work environment with changing priorities.

· Proficiency with MS Office Suite, web-based applications, and Internet search engines.

· Must be able to perform all essential job functions within reasonable accommodation.

· A veteran of the U.S. military or a military-related family member is preferred.

Experience:

· Minimum of two (2) years' experience providing case management in a social service, behavioral health, or substance use setting.

· Translatable military experience and skills may be alternatively substituted.

Education:

· BA/BS in Social Work or related field strongly preferred (equivalent professional experience accepted)

Comprehensive Benefits Package:

Employees who are regularly scheduled to work 20 hours or more per week are eligible for all benefits.

• 100% employer sponsored medical, vision, acupuncture, and dental coverage. Swords to Plowshares covers partial dependent coverage cost. (Agency paid annual medical deductible paid via Navia HRA Card)
• Employee Assistance Program: 20 mental health counseling appointments available to all employees, regardless of Full-time status, at no cost to employees.
• 403(b) retirement plan immediate enrollment
• Generous annual paid time off

Ø 10 sick days

Ø 13 holidays

Ø 17 vacation days in the first year & progressive afterwards

• Access to third party legal benefits, employee discount program, pet insurance, and Commuter Benefit.
  1-hour paid lunch period, professional development reimbursements, and annual education allowance available to all employees.

*Employees who work on-call, in a temporary position, or less than 20 hours per week regularly are only eligible for our Employee Assistance Program, paid lunch hour, and San Francisco sick time. Vacation and sick time are pro-rated based upon full-time equivalent percentage.

Organizational Values Statement of Intent:

Swords to Plowshares is fully committed to the ongoing work of upholding our values and fostering a supportive culture for all staff and veteran clients . For us, this is a process and not a destination. We embrace the principles of cultural humility to create spaces where all people feel welcome, heard, and valued.

We stand against injustice and discrimination of all kinds. We understand that the veteran community encompasses a multitude of identities, and we believe that our staff and board should as well. We encourage applications from all qualified individuals .

Equal Employment Opportunity Statement:

At Swords to Plowshares, we believe in creating an inclusive and welcoming environment for all. We are proud to be an Equal Employment Opportunity employer and do not discriminate against any employee or applicant based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or status as a protected veteran. We are committed to compliance with all state and local laws governing nondiscrimination in employment.

We are dedicated to affirmative action and providing equal employment opportunities for everyone. We strive to ensure that all individuals—regardless of race, color, religion, sex, national origin, disability, or veteran status—are treated fairly and have access to the same opportunities in alignment with federal regulations (Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, and the Vietnam Era Veterans' Readjustment Assistance Act of 1974).

If you need assistance or accommodation due to a disability, please don't hesitate to reach out to us at - We're here to help.