Provider Success Associate

About Us:
Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice, and patients accessing high-quality care. Powered by technology, we are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Following the mass increase in depression and anxiety, the need for accessibility is more important than ever. To make our vision for mental healthcare a reality, we're building a team of entrepreneurs and mission-driven go-getters. Since launching in February 2021, we've empowered more than ten thousand therapists and hundreds of thousands of clients across the country and insurance landscape. We've raised more than $178mm of funding from Sequoia Capital, Transformation Capital, TCV, SignalFire, and others.

The Opportunity:
A high-quality provider experience is essential to ensuring providers thrive with Grow Therapy. As a
Provider Success Associate
, you'll play a key role in supporting a network of 21k+ providers in growing a successful practice - helping them feel confident, equipped, and cared for throughout their journey. You'll use strong judgment, structured thinking, and provider-centered decision-making to deliver excellent outcomes. Your responsibilities will include:

What You'll Be Doing:

• Responding quickly and accurately in shared queues, including managing internal team ticket resolution, proactive and educational outreach to providers, and support transfers to completion
• Providing structured, thorough support on tasks such as profile reviews, terminations, lockouts, and cross-functional escalations
• Collaborating effectively with cross-functional teams such as Product, Credentialing, Support, and Clinical
• Driving high-impact provider outcomes through empathetic, thorough resolution of escalations and practice management questions via email, phone, and video call
• Advocating as the voice of the customer by relaying provider trends, feedback, and insights to the Grow Therapy team, helping drive improvements to our product and processes.

You'll Be A Great Fit If:

• You are an exceptional communicator who can break down complex information into clear, empathetic, and actionable guidance
• You are energized by supporting providers and delivering a calm, confident, and professional experience for all stakeholders
• You take ownership and move quickly, with a natural bias for action in time-sensitive workflows
• You are detail-oriented and process-driven, able to translate complex scenarios into clear next steps
• You thrive in an environment where about 80% of the work is consistent day-to-day, and 20% requires navigating ambiguity and novel edge cases with confidence

Bonus points:
You have previous experience in customer success or post-sales