Technical Support Specialist

Technical Support Specialist

On-Site | Crown Point, IN
Salary: $40,000 + Profit Sharing + Annual Bonus

National Guard, Reserve, and Military IT experience strongly encouraged to apply

Arrow POS is a growing technology company supporting a proprietary point-of-sale platform used by customers nationwide. We are seeking a Technical Support Specialist to provide front-line support in a structured, team-based environment.

This role is an excellent fit for National Guard or Reserve members (or those transitioning from military service) looking to build or continue a civilian IT career while maintaining predictable scheduling.

Schedule & Work Environment

• On-site in Crown Point, IN
• Rotating shifts covering 8:00 AM – 1:00 AM, 7 days per week
• 8.5-hour shifts with a 30-minute lunch
• Guaranteed minimum of 3 daytime shifts per week
• Remaining shifts scheduled as part of a structured rotation
• Schedules are published at least two weeks in advance

What You'll Do

• Provide first-level technical support for Arrow POS proprietary software
• Troubleshoot software, hardware, and connectivity issues using documented procedures
• Support customers remotely through a ticketing system
• Accurately document issues, troubleshooting steps, and resolutions
• Escalate complex issues clearly to development or advanced support teams
• Stay current on product updates and contribute to process improvements

Full training on our systems and software is provided.

What You'll Bring

• Strong troubleshooting and problem-solving skills
• Ability to follow structured processes and maintain clear documentation
• Clear communication skills with both technical and non-technical users
• Familiarity with Windows operating systems, Microsoft 365, and basic hardware/peripheral troubleshooting
• Experience in military IT, Signal, Cyber, communications, or technical support roles is highly valued
• IT certifications (CompTIA A+, Network+, Security+, etc.) are a plus, not required

Experience Note:
Equivalent experience may include military technical roles, Guard or Reserve service, or civilian IT support experience.

Why This Role Works Well for Guard & Reserve Members

• Predictable, shift-based scheduling
• Guaranteed daytime coverage each week
• Respect and accommodation for drill weekends and annual training
• Structured training and clearly defined responsibilities
• Stable, on-site work environment
• Opportunity to grow into advanced support or product-focused roles

Compensation & Benefits

• Salary: $40,000
• Profit sharing and annual bonus
• 401(k) with company match
• Health and life insurance
• Paid time off
• Support for ongoing training and certifications
• (Benefit eligibility details will be discussed during the interview process. )

Ready to Apply?

If you are currently serving in the National Guard or Reserves and have questions about scheduling or fit, we encourage you to apply or reach out.

Applicants must have reliable transportation and be able to commute to Crown Point, IN 46307.

Arrow POS is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive, supportive workplace.

Pay: $35, $45,000.00 per year

Benefits:

• 401(k) matching
• Flexible schedule
• Health insurance
• Paid time off

Work Location: In person