patient service rep

JOB TITLE: Registration/check-out and check-in

PURPOSE OF POSITION: To greet patients, verify demographic and insurance information collect copays and have all appropriate forms signed. Offer patients friendly and prompt assistance while coordinating the patients care.

WORKING CONDITIONS:

• Normally works 8 hours per day, Monday through Friday with a scheduled lunch every day.

• May require paid overtime before and/or after normal working hours.

• Works in well-lighted and well-ventilated office.

• Expected to adhere to general office policy.

• Will not be exposed to blood and body fluids.

• Will spend majority of the day in front of computer terminal entering data, using telephone, faxes, copiers, and printers.

• Subject to frequent interruption.

QUALIFICATIONS:

• Must be a high school graduate or GED

• Must have 2 years of customer service experience

• Must have general computer knowledge.

• Must have basic typing skills.

• Must have good health as demonstrated by infrequent absenteeism.

• Must have ability to communicate well with a variety of clients in mature, courteous, and professional manner.

• Must be able to function independently and accurately with frequent interruptions.

TASKS:

• Greets consumers in a pleasant professional manner.

• Verifies demographic, referring physician and insurance information over the telephone or in person.

• Correctly identifies insurances that need precertification or authorization and ensure that it is obtained.

• Must collect copays from patients. (See policy on money handling.)

• Must verify correct amount of cash in drawer upon opening and close out cash drawer in evening.

• Must correctly schedule tests at appropriate site.

• Must notify appropriate staff when supplies are low for recording purposes.

• Relieve designated staff re: telephone operator, scheduling,

• Make sure appropriate forms are completed.

• Keep an eye on waiting room for supplies and neatness.

• Distributes patient lists at beginning of day.

• Must see that drug cabinets are unlocked in the morning and locked at night.

• Research death notices and enters into the computer system.

• Will review the providers orders to determine the necessary treatment plan.

• Either appointments are scheduled, or arrangements are made for diagnostic testing

• Dictations are sent to the referring and primary care doctors and the clinical summaries are exported out.

• recalls are made

• Precertification's for procedures are sent to the precertification team.

• Helps cover outside offices for vacations, FMLA, etc. limited travel

Location: Aultman Health Foundation · CVC-CANTON
Schedule: Full Time, Day Shift, 8:00-5:30