Customer Service Representative

Company Description
Catch Vibe Voice is a dynamic communications and branding firm dedicated to elevating how organizations connect with their audiences. We specialize in creating refined messaging strategies, impactful public relations campaigns, and compelling brand experiences that shape perception and drive growth. Our team values creativity, professionalism, and a commitment to excellence. As we continue expanding, we are seeking a Public Relations Coordinator who shares our passion for delivering clear, strategic, and influential communication.

Job Description
We are looking for a polished, detail-oriented
Customer Service Representative
to join our team in Los Angeles. The ideal candidate is articulate, reliable, and able to handle customer inquiries with confidence and professionalism. This role involves direct communication with clients, problem-solving, and ensuring an exceptional service experience from start to finish.

Responsibilities

• Handle incoming customer inquiries via phone and email in a timely and professional manner.
• Provide accurate information, guidance, and solutions tailored to customer needs.
• Maintain clear documentation of all interactions and follow-up actions.
• Collaborate with internal teams to resolve issues and ensure customer satisfaction.
• Contribute to a positive service environment by upholding quality standards and company values.

Qualifications

• Strong communication and interpersonal skills.
• Professional demeanor with the ability to remain composed and solution-oriented.
• Excellent organizational and multitasking abilities.
• Proficiency in basic computer systems and customer service tools.
• Strong attention to detail and commitment to accuracy.

Additional Information

• Competitive salary: $47,000 – $51,000 per year.
• Clear opportunities for professional growth and advancement.
• Skill-building and continuous development through training and mentoring.
• Supportive and collaborative work environment.
• Full-time position with long-term stability.