IT Field Analyst 2

Capital Health is the region's leader in providing progressive, quality patient care with significant investments in our exceptional physicians, nurses and staff, as well as advanced technology. Capital Health is a five-time Magnet-Recognized health system for nursing excellence and is comprised of 2 hospitals. Capital Health Medical Group is made up of more than 250 physicians and other providers who offer primary and specialty care, as well as hospital-based services, to patients throughout the region.

Capital Health recognizes that attracting the best talent is key to our strategy and success as an organization. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we can attract the best candidates.

The listed pay range or pay rate reflects compensation for a full-time equivalent (1.0 FTE) position. Actual compensation may differ depending on assigned hours and position status (e.g., part-time).

Pay Range:

$ $41.70

Scheduled Weekly Hours:

40

Position Overview

The IT Field Analyst 2 provides on-site advanced technical support, resolving hardware, software, networking, telecom, and enterprise application issues. This role is responsible for leading and supporting hardware and software rollouts, contributing to enterprise-wide infrastructure initiatives, and mentoring junior analysts. Provides Tier 2 on-site technical support for IT-related issues, focusing on critical enterprise applications.

• Leads the deployment of new IT systems and applications, ensuring successful implementation across departments.
• Coordinates and executes hardware and software rollouts, including imaging, configuration, and site readiness.
• Collaborates with project managers, infrastructure, and application teams to plan and support implementation timelines.
• Conducts technical assessments and site audits to prepare for new system installations.
• Provides on-site support during go-live events, addressing system and user issues in real time.
• Assists with end user onboarding and training during new system deployments.
• Documents implementation procedures and lessons learned to support continuous improvement
• Handles escalated telecom issues, including VoIP phone failures, call routing problems, and network-related voice quality issues.
• Works alongside IT infrastructure and security teams to improve IT support processes.
• Mentors IT Field Analyst 1 staff, providing guidance on troubleshooting best practices

This position is eligible for the following benefits:

• Medical Plan
• Prescription drug coverage & In-House Employee Pharmacy
• Dental Plan
• Vision Plan

• Flexible Spending