General Manager

We are looking for an experienced General Manager for the Hampton Inn & Suites by Hilton, Altoona, IA.

The hotel consists of 90 rooms. Ideally we are looking for existing Hilton experience but will look at candidates with prior hotel management experience.

The General Manager is responsible for directing and overseeing all operational activities and departments in the hotel to maximize revenue and deliver a positive experience and exceptional customer service for the guests. Keep guest satisfaction as high as possible.

Patriot Hospitality is a family based hotel development and management company. We operate hotels that we own and do not 3rd party manage hotels.

We take great pride that our core hotel management team has been together for many years.

What you will be doing

• Manage day-to-day operations and assignments of the hotel. Plan and organize work, communicate goals, and schedule/assign work. Comply with and advise staff of formal policies and procedures, identify options and resolve issues.
• Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with Company rules and policies.
• Meet or exceed Gross Operating Profit (GOP) goals. Maximize room revenues and achieve Revenue Growth Index (RGI) and Revenue Per Available Room goals.
• Express desire to operate "best in class" hotel.
• Comply with Corporate Office accounting procedures.
• Develop and monitor the performance of financial and operational plans/budgets and sales and marketing plans for the hotel which support the overall objectives of the corporation.
• Control labor and variable expenses in all areas.
• Achieve and maintain Overall Satisfaction Score goals set by brand and the Corporate Office.
• Oversee the guest service function to ensure guest complaints are resolved appropriately and that appropriate service recovery gestures are made in order to ensure complete guest satisfaction.
• Manage receivables to ensure timely