Virtual Inbound Coordinator

Overview
We are seeking a highly organized and customer-focused Virtual Inbound Coordinator to join our team working remotely. This role involves managing inbound customer inquiries, providing exceptional client support, and ensuring smooth communication between clients and the company. The ideal candidate will possess strong communication skills, be proficient in various computer applications, and have experience in customer service or call center environments. Multilingual abilities and bilingual skills are a plus to serve our diverse client base effectively.

Responsibilities

• Handle inbound calls and customer inquiries via phone, email, and chat platforms with professionalism and courtesy
• Provide exceptional customer support by addressing questions, resolving issues, and offering solutions promptly
• Manage data entry tasks accurately within CRM systems and other software tools
• Assist clients with