Administrative Assistant

Join our team as an Administrative Assistant with our Community Support Program team in Black River Falls, WI

BASIC PURPOSE: To provide welcoming services to CSP clients and other persons contacting or coming to the program, as well as a range
of administrative support services and also direct supportive care services to clients, to allow the program to provide the highest quality of
services to persons with severe and persistent mental illness and assist them in living successfully in the community and growing their
recovery.
ESSENTIAL DUTIES & RESPONSIBILITIES:

• Provide reception services to persons with severe and persistent mental illness, including both in person and phone reception services. Utilize skills of support and customer service to assist clients. Use a multiple phone line system and other means of communication to take and relay messages to staff, as well as to coordinate matters needed to provide quality services to clients.
• Schedule appointments for the psychiatrist and provide phone reminders of appointments, as assigned.
• Provide administrative services to support the program in maintaining records in a way which meets DHS 63 requirements. This includes filing, organization of charts and documents needed for charts, record review, assistance with electronic record data entry and coordination, coordination of intake packets and maintenance of CSP databases, as assigned. This also includes other administrative duties, such as assisting with staff billing and coordinating with staff to ensure client needs are met.
• To provide direct support services and care to persons with severe and persistent mental illness in the CSP program. These services may include providing education and assistance to clients in developing independent living skills, such as cleaning, hygiene, laundry, cooking, shopping, developing recreational pursuits and money management.
• To provide direct support services to assist clients in attaining resources, attaining medical care, and furthering their wellness, as directed by the assessment and recovery plan. Assistance may include providing transportation and accompanying clients to appointments.
• Attend CSP team meetings, to share information and assist with providing coordinated and high quality services.
• Complete all required paperwork in a thorough and timely manner.

ESSENTIAL KNOWLEDGE, SKILLS & ENVIRONMENT:

Education, Training & Work Experience: No degree is required for this position. Clerical work experience, the ability and aptitude to provide high quality customer service, the ability to work positively with people to assist them in growing their recovery, and a good driving record are the primary requirements for the position. Experience working with people with mental illnesses is beneficial but not required.

Specialized Knowledge & Skills: Ability to use and create documents with Microsoft Office programs, ability to use electronic health care software, ability to provide excellent customer service and ability to coordinate multiple tasks and work positively with people and as a team member.

Equipment & Applications: Ability to use Microsoft Office programs, e-mail, scanner and FAX machine, as well as enterprise software.

Work Environment & Physical Demands: Work is both in the office and in the community. Physical demands could include occasional lifting, bending, twisting or reaching.

Benefits at FCC

• Hours of work are generally Monday - Friday 8:00 am - 4:30 pm
• Paid time off through accrued vacation and sick time & 9 recognized holidays – plus an additional floating holiday 
• Customize your insurance needs - medical, vision, and dental options to fit your family.
• Health Savings