Information Technology Support SpecialistInternational Institute for Active Ageing • London, England, United Kingdom
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Information Technology Support Specialist
International Institute for Active Ageing
- London, England, United Kingdom
- London, England, United Kingdom
Über
International Institute for Active Ageing provided pay range This range is provided by International Institute for Active Ageing. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range Direct message the job poster from International Institute for Active Ageing
We are the home of scientifically proven, planet-positive skin health brands. Leading the way with science, innovation, and knowledge, we are proactively transforming how people feel in their skin.
Our founders David and Tracy have a pioneering vision to pro-actively transform the beauty industry through science, innovation, and education. This has led the way to better, scientifically proven, long-lasting results in skincare, and better business success for salon professionals and brand partners.
Uniquely, our brands work together as a whole to provide Feed, Fortify, Finish skincare solution. Advanced Nutrition Programme™ to feed the skin from within, Environ® to fortify the skin and et al. to finish. Eventis technology to support and enhance the journey to 100% skin health.
About this role The role is to provide IT administrator and support to an office based and remote workforce. Liaising with staff members in person, via telephone, email and remote access tools.
Your role will involve troubleshooting any software and hardware issues to ensure smooth running of BAU operations, administration of IT documentation and liaising with the 3rd party IT support company. You will resolve technical issues in a timely and effective manner whilst always providing a first-class level of service.
To be considered for this role, you must have solid experience gained within an IT Helpdesk role providing deskside and remote support, assessing the complexity of an issue and dealing with it yourself or escalating to the Head of IT and a 3rd party IT support team.
You will ensure all calls are logged into the IT Helpdesk system and progress notes are added to all calls.
This role offers hybrid working, working four days a week in our head office (London SE1) and one day working from home.
This is a six-month fixed term contract (FTC) with the potential to go permanent for the right candidate.
Key Responsibilities
Experience working in an IT Support/Helpdesk role
Identifying and prioritising support requests by SLA
Logging and updating support requests in the IT Helpdesk platform
Use of remote access tools to aid with troubleshooting efforts
Troubleshooting general software & hardware issues (workstations, laptops, printers)
Providing deskside IT support & remote assistance as needed
Desired Skills and Experience
Excellent problem-solving skills
Excellent attention to detail
Excellent time management and organisational skills
Genuine enthusiasm for working with technology
Remote Desktop Services (Microsoft RDS)
What’s in it for you?
25 days’ annual leave, rising the longer you stay with us
Three additional holiday days over the festive period
A monthly allowance to spend on our products, plus additional discount
Free annual eye test at Vision Express
Recommend a friend scheme: we reward you for bringing people into our business
Excellent opportunities to grow and move within the company
Feel like you’re a good fit? Apply now.
We are committed to creating a work environment that doesn’t discriminate against age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.
Seniority level
Associate
Employment type
Contract
Job function
Information Technology and Administrative
Manufacturing
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Sprachkenntnisse
- English
Hinweis für Nutzer
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