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Content Designer
Transformuk
- London, England, United Kingdom
- London, England, United Kingdom
Über
RSD: Service Design
Employment Type:
Permanent - Full Time
Location:
London or Manchester UK
Description About us
We’re Transform.
Transform is a fresh alternative to Big Consulting. As an end-to-end transformation partner, we define, design, build and operate systems that solve our clients’ toughest challenges and seize their biggest opportunities. That often means combining strategy, data, AI, technology, and change management. Sometimes we manage and operate the systems we create; other times we hand it over for the client to run – standing by to make improvements when things change. It all comes down to making an impact: improving lives, supporting citizens, streamlining workflows, and making the world a better place. We specialise in public sector and public-facing organisations—from government agencies and local authorities to energy, utilities, transportation and healthcare. We also work for some of the world’s most dynamic brands across automotive, retail, financial services, and consumer goods.
In 2024, Transform acquired Cadence Innova, the UK’s leading public sector change consultancy. The result is a fresh kind of partner: together, we’re able to deliver change from the very first ideas through to deployment—building on our deep relationships at every level of government.
We’re part of the Next 15 group, a multi-national organisation spanning over 25 brands. We combine the financial robustness and breadth of services of a large organisation, with the nimbleness and innovation of a smaller brand.
If you are keen to help us build the workforce of the future, we should talk.
We’re all in! That’s what gets us out of bed every day. We hope you feel the same.
Key Responsibilities You will be working across a variety of Research & Design projects, bringing your content skills and experience to solving fascinating design challenges.
We expect the successful candidate to have knowledge and skills in designing evidence-based content – bringing together user research and insight with content to create services that help people complete their journeys and goals.
You will be expected to contribute to the process of defining and developing content in support of the end-to-end experiences. Therefore, you will have an outstanding portfolio of content from projects you have been involved in. We would expect to see a variety of platforms and media, demonstrating engaging content with great writing.
You will need to have a natural affinity for user needs and the empathy to work with stakeholders and clients in a way that uncovers the point where user and business needs meet.
Skills, Knowledge and Expertise
At least 2.5+ years in copywriting and/or content design
User-centred content design – using user research to inform content design, developing content that works for all users
Experience designing services for users that struggle online, e.g., through disability, lack of digital confidence, age or neurodiversity and understand what is needed to build an inclusive service
Information design – integrating text, data, and visual content into an engaging, simple-to-understand user experience
Experience in designing information architecture, developing user-centred taxonomies and pseudonym/alias libraries
Developing content design principles, style guides and ‘tone of voice’
User testing – taking content styles out to user groups to test with
Experience in an Agile project environment
Multi-platform content design
Desirable:
Experience working in government
Experience working with Whitehall Publisher platform
Familiarity with Government Digital Service writing conventions
Branding and layout design
Our Culture and our benefits Our culture is built on:
Being one team; looking out for each other as a team
The world never stops changing and we’ll never stop learning
Infinity & Beyond; we’re crazy ambitious, not afraid to fail along the way (it’s just falling with style)
Integrity is everything; we’re honest with each other and with our clients
Diversity is our superpower; everyone’s story is different, and we celebrate differences
We’re all in; we take on tough, complex challenges with lots of moving parts and we’re committed to the work, our clients and each other
Our benefits include:
Holiday entitlement, 28 days with the option to buy/sell up to 5 days
Day off (on or in the week of) your birthday
Pension eligibility, up to 5% matched contributions
Private healthcare
Life assurance
Enhanced maternity and enhanced paternity and shared parental leave
Cycle to work & electric car schemes
Gym & retail discounts
Regular social events/activities
A range of other benefits from our flexible benefits package
At Transform we believe in a culture of inclusivity, we celebrate difference and believe that diversity makes our business more relevant, our work more meaningful and our people more empowered. We’re committed to equality of opportunity for all, and we actively seek applications from all ethnicities, orientations, beliefs, gender identities + those with neurodiverse traits and disabilities. We want you to have the best opportunity to show us who you are and what you can do. Please do let us know if you need any adjustments now or at any point in the recruitment process.
If this sounds like you, please get in touch to discuss in more detail.
Use of AI in CV and Interviews
Whilst we are a technology company and promote using AI the right and ethical way, we value authenticity and transparency in our hiring process. To ensure fairness and accuracy in assessing your skills and experience, we kindly request that you refrain from using AI-assisted tools to generate answers during interviews or enhancing your CV. We are looking for genuine insights into your abilities, experiences, and personality. Any misrepresentation through AI-generated content may impact our ability to make an informed decision. We look forward to getting to know the real you!
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Sprachkenntnisse
- English
Hinweis für Nutzer
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