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IT & Systems Administrator
Policy Expert
- London, England, United Kingdom
- London, England, United Kingdom
Über
Policy Expert is a forward‑thinking business that loves to get things done. Leveraging proprietary technology and smart data, we offer reliable products and a wow customer experience.
Having achieved rapid growth since being founded in 2011, we’ve won over 1.5 million customers in Home, Motor and Pet insurance and have been ranked the UK’s No.1‑rated home insurer by Review Centre since 2013.
Based primarily at our London office, you’ll report to the Group Head of IT Infrastructure and work alongside peers from other office locations. Your primary focus will be the service of the London office, while you’ll also understand the support needs of other locations.
Your day to day:
Technical Support:
Provide timely technical support to employees, addressing and troubleshooting hardware, network, printer, telephony and software issues and escalating as required, to ensure the smooth operation of IT systems. Perform administration tasks for all IT users including setting up new starters, removing leavers, changing passwords, etc.
Installation and Configuration:
Oversee the installation, configuration, and maintenance of both hardware and software systems, ensuring they align with organisational objectives and meet performance standards.
Collaboration:
Collaborate with other departments to identify and address IT needs and requirements, continuously assessing opportunities for improvement and recommending upgrades to enhance overall efficiency.
Technology Trends Monitoring:
Stay up to date on the latest technology trends and develop solutions.
Working in a rota/on‑call capacity to ensure IT support coverage over the core business hours.
Who are you:
Demonstrable experience in a hands‑on 2nd‑line IT support role.
Windows Server 2022 and Windows 10/11 skills.
Microsoft Active Directory (Azure and on‑prem), WSUS and Group Policies.
Basic network experience – routers, switches, VLANs, DHCP, DNS, DMZ, etc.
Office 365 administration including OneDrive, SharePoint and Intune, with PowerShell knowledge.
Experience in IT system administration and providing effective technical support, showcasing proficiency in maintaining and troubleshooting IT systems.
Strong knowledge of IT infrastructure technologies, encompassing networking, servers, storage and virtualization.
Hands‑on experience with cloud computing platforms, indicating familiarity with cloud‑based technologies and the ability to leverage them for organisational benefit.
Excellent troubleshooting skills with the ability to analyse complex technical issues, demonstrating a problem‑solving mindset and the capacity to resolve issues in a timely and efficient manner.
Excellent communication and interpersonal skills, essential for effective collaboration with team members, other departments and external stakeholders.
Innovative:
Seeks out ways over, around, or through barriers to success.
Collaborative:
Enjoys working one‑on‑one, in small groups, and in public speaking. Fluent, sharp‑witted, command of language. Keeps people informed.
Supportive:
Prioritises relationships and open dialogue to better understand the challenges faced by customers. Positions business solutions in a compelling and effective way, focusing on the customer rather than the product being sold.
Dynamic:
Determines opportunities and threats through comprehensive analysis of current and future trends, comprehending the big picture and enjoying being challenged.
In addition, it would be great if you had:
Working knowledge of ITIL and/or ITSM tools.
Knowledge of Cisco networking.
Experience with Apple macOS in a business setting.
This role will be based in our London office in a 50/50 hybrid mode.
We match your pension contributions up to 7%.
Learning budget of £1,000 a year + study leave (encouraged).
Enhanced maternity & paternity leave.
Travel season ticket loan.
️ Access to a wide selection of London O2 events and use of a private lounge.
What We Stand for and Next Steps We pride ourselves on being an equal‑opportunity employer. We treat all applications equally and recruit based solely on an individual’s skills, knowledge, and experience. The quality and growing diversity of our team is a testament to this commitment.
At Policy Expert, we are committed to fostering an inclusive and supportive environment for all candidates. If you require any reasonable adjustments during the interview process to accommodate your needs, please let us know – we’ll work with you to provide the necessary support.
We aim to be in touch within 14 working days of your application – you will be notified if successful or unsuccessful. Please be encouraged to apply even if you do not meet all the requirements.
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Sprachkenntnisse
- English
Hinweis für Nutzer
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