Quality Assurance Administrator

NHS

Uxbridge, England, United Kingdom

Uxbridge, England, United Kingdom

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We are seeking a highly organised and proactive Quality Assurance Administrator to support the Regional Quality & Patient Experience Manager across our NHS 111, Clinical Assessment Service (CAS) and OutofHours (OOH) services. These services operate 24/7, 365 days a year, and play a vital role in delivering safe, responsive and patient‑centred care across North West and South West London. In this role, you will contribute to the smooth running of our Quality and Patient Experience functions by providing comprehensive administrative support. You will help ensure that our services consistently meet the highest standards for patients, partners and stakeholders, while upholding our organisational values: treating people as they wish to be treated, acting with integrity, embracing diversity and striving to improve together. You will work closely with clinical and operational colleagues, supporting meetings, documentation, audits and reporting processes that underpin quality governance. Your work will directly support the delivery of safe, effective and compassionate care, making this an excellent opportunity for someone who thrives in a fast‑paced environment and enjoys varied, meaningful work. This role is ideal for someone who is detail‑focused, confident communicating with a wide range of staff and motivated to help strengthen systems that improve patient experience.
Main duties of the job
Preparing for meetings and supporting the Regional Quality & Patient Experience Manager
Taking minutes, maintaining action logs and collating information for presentations
Managing diaries and ensuring meetings meet quorum requirements
Supporting Patient Experience Administrators with letters, emails and general admin
Uploading case notes, voice recordings and documents as required
Providing dictation support to senior clinical leaders
Collating Health & Safety documentation across NWL and SWL sites
Supporting audits, deepdives and DATIX administration
Updating documentation, posters and public‑facing materials
Maintaining oversight of Business Continuity and Fire Warden checklists
Providing cross‑cover administrative support when needed
Assisting in developing improved administrative and business support systems
About us
Strong organisational and administrative skills with excellent attention to detail
Confident communicator with a professional telephone manner
Ability to prioritise workload and work effectively under pressure
Proactive, reliable and self‑motivated approach
Strong interpersonal skills and ability to work as part of a team
Good general education and strong IT skills, including Outlook, Excel, PowerPoint and Word
Understanding of confidentiality, data protection and customer‑focused environments
Previous administrative experience supporting senior managers
Flexible, adaptable and able to demonstrate common sense and tact
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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Uxbridge, England, United Kingdom

Sprachkenntnisse

English

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