Patient Service Representative

Patient Service Representative (Remote)

Full Time | Monday through Friday | Daytime Hours

Integrated Sleep Care, a MedBridge Healthcare Company, is expanding our remote operations team and is seeking a Patient Service Representative (PSR) to support patients, providers, and internal teams. This role is ideal for someone who enjoys customer service, scheduling, and working in a fast paced healthcare environment while working fully remote.

What We Offer

• Medical, dental, and vision insurance
• Generous PTO and paid holidays
• 401(k) with employer match
• Company paid life insurance
• Employee assistance program
• Fully remote Monday through Friday schedule
• Company provided computer and equipment
• Work with a nationally recognized leader in sleep services

Great Opportunity for Healthcare Customer Service Professionals

This role is a strong fit for candidates with experience in healthcare customer service, scheduling, call center environments, or patient coordination who are looking for stability, growth, and a remote work setting.

What You'll Do

• Schedule new patient appointments and adjust existing appointments
• Answer inbound calls from patients and providers and route appropriately
• Initiate outbound calls to patients, caregivers, and providers as needed
• Obtain, maintain, and document medical records
• Verify and manage patient information in electronic systems
• Provide support and guidance related to equipment, portals, and applications
• Manage provider schedules and support operational workflows
• Document all interactions in electronic portals and systems
• Participate in team meetings, huddles, and ongoing communication
• Remain available and online during scheduled work hours
• Support reporting and communication efforts as needed

Schedule:

Monday through Friday, 8:00 AM to 4:30 PM CST

What We're Looking For

• High School diploma
• Strong customer service and communication skills
• Experience supporting patients and providers in a healthcare setting preferred
• Comfortable handling high call volume and multitasking
• Strong organizational and time management skills
• Proficient with electronic medical records, Microsoft Word, and Excel
• Ability to work independently while collaborating with a remote team
• Bilingual not required, but a plus

Why MedBridge?

Join a patient focused healthcare organization offering stable schedules, strong benefits, supportive leadership, and opportunities for long term growth within the sleep medicine space.

STATEMENT OF POLICY

MedBridge is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, or status as an individual with a disability.

AFFIRMATIVE ACTION PLAN (AAP)

The Affirmative Action Plans for Minorities and Women, Individuals with Disabilities, and Protected Veterans are available for inspection by appointment with Human Resources during regular business hours.

REASONABLE ACCOMMODATION

Individuals with disabilities who need accommodation may contact Brenda Underwood, HR Director, at or TTY 711 (Relay).

EMPLOYMENT ELIGIBILITY

This employer participates in E Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Requirements:

• High School diploma
• Strong customer service and communication skills
• Experience supporting patients and providers in a healthcare setting preferred
• Comfortable handling high call volume and multitasking
• Strong organizational and time management skills
• Proficient with electronic medical records, Microsoft Word, and Excel
• Ability to work independently while collaborating with a remote team
• Bilingual not required, but a plus