Restaurant Manager

Restaurant Manager : $66,000- $70,000 / Year

The Draught House Bar & Grill /The Manor – West Boylston, MA
Full-Time Wednesday–Sunday ~47 hours/week

The Draught House Bar & Grill and The Manor (our multi-room function and events venue) are established, high-volume hospitality businesses serving the West Boylston and Greater Worcester community. We are seeking a hands-on, experienced Restaurant Manager to lead our Front-of-House operations, elevate guest experience, and support private events when needed.

We want a leader with strong communication skills, the ability to motivate teams, and a commitment to consistent, high-quality service.

Key Responsibilities

• Lead, train, mentor, and motivate FOH staff—including servers, bartenders, hosts, and support team.
• Oversee all daily front-of-house operations to ensure outstanding guest experiences.
• Resolve issues and disputes among staff promptly and professionally, fostering a respectful, team-oriented work environment while holding employees accountable to performance and company standards.
• Maintain consistent service quality and ensure staff follow all policies, checklists, and procedures.
• Handle guest concerns with professionalism and proactive problem-solving.
• Manage staff schedules based on business needs and labor targets.
• Oversee side-work, cleanliness, opening/closing procedures, and FOH organization.
• Assist in hiring, onboarding, coaching, and performance reviews.
• Collaborate with ownership on strategies to increase sales and improve service.
• Support social media engagement and restaurant promotions.
• Oversee private events at The Manor when needed, ensuring smooth execution and exceptional guest satisfaction.
• Ensure compliance with health, sanitation, and safety standards.

Qualifications

• 2+ years of restaurant management or strong supervisory experience.
• Proven leadership skills with the ability to coach, motivate, and hold staff accountable.
• Strong communication and conflict-resolution skills.
• Ability to handle high-volume operations with professionalism and composure.
• Bartending experience.
• Experience with Toast POS is a plus.
• Reliable, organized, and able to enforce standards consistently.
• Must be available nights, weekends, and holidays such as Easter, and Thanksgiving.

Compensation & Benefits

• $66,000 - $70,000 annual salary
• Health insurance
• Paid time off
• Employee discounts

Schedule

• Full-time, typically 45–47 hours per week
• Wednesday through Sunday schedule

About Us

The Draught House and The Manor are family-owned businesses known for great food, a welcoming atmosphere, and strong community ties. We value teamwork, professionalism, and consistent, quality service.

If you're a motivated leader ready to make a positive impact, we'd love to hear from you.

Job Type: Full-time

Pay: $66, $70,000.00 per year

Application Question(s):

• Holidays such as Thanksgiving and Easter are required.
• Wednesday - Sunday (up to 47 hours) is required.

Education:

• High school or equivalent (Required)

Experience:

• Restaurant management: 2 years (Required)

Location:

• West Boylston, MA Required)

Ability to Commute:

• West Boylston, MA Required)

Work Location: In person