Rooms Operations Manager

About LEFT LANE Hospitality Group, LLC
*LEFT LANE
is a vertically integrated real estate design, development and management firm specializing in the acquisition and transformation of iconic, historic properties. We are committed to fostering a welcoming, dynamic, and inspiring workplace and company culture where our team members are inspired to create lasting impressions through warm, anticipatory service. How we want our guests to feel when staying with us is the same as…
how we want our team to feel every day. *

LEFT LANE's flagship property is
*Hotel Bardo Savannah
, named one of the best hotels in the world in 2024 by
Travel + Leisure
and
Conde Nast Traveler *
. Hotel Bardo team member benefits include PTO and paid holidays, 401k matching, health and telehealth benefits, discounts on resort offerings like rooms, dining, shop and spa, complimentary onsite fitness classes, complimentary meals in our team member café and more.

About The Role
The Rooms Operations Manager oversees daily operations of the Front Desk and Housekeeping departments to ensure an exceptional, seamless, and brand-aligned guest experience. This leader drives service excellence, operational efficiency, team engagement, and adherence to all standards, policies, and procedures. The Rooms Operations Manager partners closely with department leaders to maintain a pristine hotel environment, deliver anticipatory service, and uphold the highest levels of guest satisfaction.

What You'll Do

• Oversee all aspects of Front Office operations including check-in/out, room assignments, guest requests, VIP arrivals, and service recovery.
• Ensure team members follow established protocols for cash handling, credit card security (PCI compliance), and data privacy.
• Maintain full knowledge of room inventory, reservations, rate structures, and property systems (PMS, POS, guest engagement tools).
• Review daily arrivals, departures, special requests, and group needs; ensure the Front Desk is prepared and fully briefed.
• Coach team members in guest communication, de-escalation, service recovery, and LQA service standards.
• Partner with Revenue/Reservations to manage overbooking, upgrades, and room allocations.
• Support the Housekeeping team in maintaining impeccable cleanliness, organization, and appearance of all guest rooms and public areas.
• Ensure rooms meet brand standards and inspection criteria before being released for arrival.
• Monitor daily room assignments, productivity levels, and completion of room inspections.
• Uphold compliance with safety protocols, including proper use of chemicals, equipment, and Personal Protective Equipment (PPE).
• Review inventory and par levels for linens, supplies, and equipment; coordinate ordering as needed.
• Assist with scheduling, labor forecasting, and ensuring optimal staffing based on occupancy needs.
• Support the management of lost and found procedures, laundry operations, and deep-clean programs.
• Resolve guest concerns promptly with professionalism and empathy, ensuring appropriate follow-up and documentation.
• Lead pre-shift briefings and train teams on service standards, communication expectations, VIP arrivals, and hotel happenings.
• Conduct regular walk-throughs of guest rooms and public spaces to assess quality levels and reinforce standards with the team.
• Collaborate with other department leaders to deliver a cohesive, high-touch guest experience across the property.
• Recruit, train, coach, and develop team members to support career growth and drive retention.
• Provide consistent, documented feedback through coaching conversations, progressive discipline, and performance evaluations.
• Foster a positive work environment that encourages teamwork, accountability, and operational excellence.
• Ensure all team members receive required compliance and service training.
• Serve as a mentor and role model, demonstrating professionalism, integrity, and a guest-first mindset.
• Assist with departmental budgeting, labor management, and cost control initiatives.
• Review payroll, schedules, attendance records, and productivity reports for accuracy and compliance.
• Maintain SOPs, training materials, checklists, and audit tools for each functional area.
• Support month-end reporting, inventory counts, and other recurring operational requirements.

Qualifications

• 3–5 years of progressive leadership experience in Rooms Division, Front Office, or Housekeeping; luxury or lifestyle hotel experience preferred.
• Strong understanding of Opera, housekeeping operations, and guest service protocols.
• Excellent leadership, communication, and conflict-resolution skills.
• Ability to manage multiple priorities in a fast-paced, guest-centric environment.
• Strong analytical and organizational capabilities.
• Flexible schedule, including nights, weekends, and holidays as business requires.
• Ability to stand, walk, and move throughout the property for extended periods.
• Ability to lift up to 25 pounds.
• Capability to inspect rooms and public spaces, including bending, reaching, and climbing stairs.