Customer Service Representative

About us

FCL Logistics is an established CBP (Customs Border Protection) CES (Centralized Examination Station), specializing in servicing the agricultural sector, since 2004. Our CES is responsible for fulfilling the needs of both CBP and the importer by providing a means to conduct examinations in an efficient and timely manner. As a CES, FCL provides the designated warehousing operation that is equipped to unload import containers or handle import cargo under the supervision of US Government personnel.

In addition to examinations, FCL Logistics offers seamless integration to a full array of import/export logistics services that include warehousing, transloading, cross docking, legalizing overweight cargo, reworking, and other value-added services.

Our work environment includes:

• Casual Environment
• Safe Work Environment

The FCL Customer Service Representative is responsible for assisting with billing of shipments and all other aspects of the FCL department.

Responsibilities:

• Final billing and closing of shipment files
• Verify all examination documents are intact and updated correctly in tracking system before final billing and closing of file.
• Monthly storage billing for all files detained by CBP / AQI.
• Create Final Exam / Inbound trucking / Deposit invoices to broker. These are sent via email and fax.
• Work Overtime Occasionally during the workweek as needed, and on the weekends.

Qualifications:

• Good reading, written, and communication skills.
• Able to work in a fast paced team environment.
• Experience working in customer service.
• Detail oriented and strong organizational skills.
• Self-motivated
• Computer literate .

Physical Requirements:

• Incumbents require enough mobility to perform moderate or light lifting between 5-20 lbs.
• Walk, stand or sit for prolonged periods of time.
• Operate office equipment including use of a computer keyboard. Ability to verbally communicate to exchange information; and operate office equipment.

Equal Opportunity Employer Statement

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other protected status in accordance with applicable federal, state, and local laws.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• Compton, CA Required)

Work Location: In person