IT Support Technician

Job Summary
We are seeking a skilled IT Support Technician to provide comprehensive technical assistance and support to our organization. The ideal candidate will be responsible for troubleshooting hardware and software issues, managing IT infrastructure, and ensuring optimal performance of computer systems across various platforms including Windows, macOS, and Linux. This role requires strong communication skills, customer service orientation, and the ability to analyze and resolve complex technical problems efficiently. The IT Support Technician will play a vital role in maintaining the stability and security of our IT environment, supporting end-users, and contributing to the overall technology strategy.

Responsibilities

· Provide technical support to end-users for hardware, software, and network issues

· Troubleshoot software problems related to Microsoft Office, operating systems (Windows, macOS, Linux), and enterprise applications (MS-Office / Teams)

· Manage computer hardware including desktops, laptops, mobile devices, and peripherals

· Configure and maintain network components such as LAN, VPNs, firewalls, DNS, TCP/IP settings, and Meraki networking equipment

· Administer Active Directory, GPOs, SCCM, Windows Server environments, and BMC Remedy for incident tracking and system management

· Assist with computer management tasks including OS deployment via SCCM or similar tools

· Monitor network performance and security using tools like Firewall configurations and network administration best practices

· Support mobile device management and troubleshoot connectivity issues related to TCP/IP protocols

· Collaborate with cross-functional teams to implement IT infrastructure improvements and updates

· Document technical procedures and maintain accurate records of support activities

Experience

· Proven experience in IT support roles with a strong understanding of desktop support, network administration, and help desk operations (minimum 4-years of experience)

· Hands-on experience with Microsoft Windows Server environments, Active Directory management, DNS configuration, TCP/IP networking, and Linux systems

· Familiarity with operating systems such as Windows 10/11 and macOS along with mobile device troubleshooting

· Knowledge of security protocols including VPNs and firewalls (e.g., Meraki) to ensure network safety

· Strong analysis skills with the ability to diagnose complex hardware/software issues quickly

· Excellent communication skills with a focus on customer service excellence in technical environments

· Ability to work independently or within a team in fast-paced settings while managing multiple priorities effectively

· Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or ITIL Foundation are a plus but not required

· Familiar with factory automation and equipment such as bar code guns, bar code printers, warehouse and office PA systems.

· Some knowledge of CMMC requirements

· Bonus – Familiar with Datacor's ERP C/S

Job Type: Full-time

Pay: $60, $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending