Support Center Coordinator

City BBQ started in Columbus, OH in 1999 and we have grown to 77 locations in 10 states. We are an award-winning, quick casual concept that exists to serve and create happiness. Our Support Center Coordinator is the first person that visitors and callers will meet and this role requires someone who loves to meet the public and take excellent care of all that they come into contact with. We are big believers that we can all accomplish great work while still having fun and taking care of one another. It is important to note that this position does require being at our Support Center offices Monday-Friday each week. Please review the job description below and send your resume today.

Job Overview:

The Support Center Coordinator creates a welcoming and professional first impression for all guests—whether in person, by phone, or via email. This role oversees daily front office operations, including the reception area, meeting rooms, staff kitchen, supply inventory, mailing functions, and general Support Center facilities. The Coordinator plays a key role in maintaining an efficient, organized, and hospitable work environment by supporting office equipment, providing administrative support, and assisting with company events.

Responsibilities & Duties:

• Serve as the first point of contact for visitors and callers; greet guests, answer the main office line, and ensure they are connected with the appropriate team members.
• Manage conference room scheduling and prepare rooms before, during, and after meetings, including A/V setup, table arrangements, refreshments, and post-meeting resets.
• Track inventory of office supplies, order replacements, and maintain organized storage areas.
• Monitor, maintain, and arrange service for all office equipment, including copiers, printers, fax machines, postage machines, and the FedEx mailing station.
• Provide administrative support for the Support Center and assist executives with administrative tasks as needed.
• Maintain cleanliness and organization of the staff kitchen and meeting spaces, including running the dishwasher, maintaining the coffee machine, and restocking supplies.
• Coordinate and assemble donation gift baskets and other special requests.
• Manage outgoing shipments and mailing needs and sort, distribute, or dispose of incoming mail appropriately.
• Serve as the point of contact for facilities-related needs and coordinate with external vendors when service is required.
• Review guest comments and partner with the HR team on teammate shoutouts.
• Support planning and execution of company-wide events and gatherings.
• Provide cross-departmental support and assist other teams as needed.
• Perform additional duties as assigned.

Desired Skills & Competencies:

• Strong organizational and time-management skills with the ability to handle multiple tasks simultaneously.
• Excellent verbal and written communication abilities.
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and general comfort with office technology and equipment.
• Strong customer service orientation and a friendly, professional demeanor.
• Ability to build positive working relationships and collaborate effectively across all levels of the organization.

Physical Demands:

• Ability to sit at a desk and work on a computer for extended periods.
• Ability to stand, walk, and move around the office to support daily operations.
• Ability to lift, move, or carry up to 20–25 lbs., including office supplies, shipments, and occasional furniture adjustments for meeting setups.
• Clear vision to read printed and digital materials.