IT Administrator

Position Summary

The IT Administrator is responsible for maintaining the organization's technology infrastructure, including Microsoft 365, endpoint devices, and cybersecurity initiatives. This role combines technical support and system administration to ensure a secure, efficient, and reliable IT environment. The ideal candidate is a problem-solver with experience in an administrator role and is passionate for delivering exceptional user support. This role's responsibilities will span several organizations and line of businesses. Experience in a managed service provider environment is preferred.

This is a hybrid position and will require the employee to work on-site at least 3 days a week at the headquarters located at 661 W Lake St, S3, Chicago, IL This position will require a background screening.

Key Responsibilities

• Serve as the initial point of contact for issues in Microsoft 365, including Exchange Online, Teams, SharePoint, and OneDrive
• Administer and maintain Entra ID/AAD by ensuring alignment and security across group policies, identity logs, and permissions
• Manage Intune, including device enrollment, endpoint security, and application deployment
• Maintain and support desktops, laptops, and mobile devices across all operating environments
• Utilize RMM platforms for proactive system monitoring, patching, and automation
• Manage network infrastructure, including access points, switches, routers, and firewalls
• Lead cybersecurity initiatives such as phishing simulations and employee training
• Oversee onboarding/offboarding processes for user accounts, devices, and permissions
• Provide quarterly audits evaluating infrastructure health, access controls, and cybersecurity posture to maintain compliance
• Ensure configurations adhere to HIPAA, HITRUST, and CIS framework best practices through continuous monitoring and policy alignment
• Document processes, standard operating procedures, and technical knowledge base articles to promote efficiency and standardization across the organization Preferred Qualifications
• 4-6 years of IT support experience with familiarity in a system or network administration capacity

Proven expertise in:

• Microsoft 365 administration (Exchange, Teams, SharePoint, OneDrive) o Entra ID/Active Directory management o Intune device management and compliance
• Experience with RMM platforms (patching, monitoring, automation) and PSA tools such as Autotask
• Working knowledge of networking (APs, switches, routers, firewalls), Windows Server, and BCDR solutions (Datto, Azure Backup)

Benefits:
Company paid medical, vision, dental, and life.
Matching 401(k)
Flexible PTO Plan

Pay: $65, $75,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Flexible spending