Operations Center Coordinator

Why Work at BYU   

As the flagship higher education institution of The Church of Jesus Christ of Latter-day Saints, Brigham Young University (BYU) strives to be among the exceptional universities in the world. At BYU, we are devoted to our faith and to our students. We take an active role in the University's Mission: "To assist individuals in their quest for perfection and eternal life." 

Our unique mission, deeply rooted in the Gospel of Jesus Christ, provides countless ways to serve and make an impact. This, along with our remarkable culture of belonging, weekly devotionals, and endless opportunities for learning and growth—all situated within a beautiful and historic campus—make it hard to imagine a more inspiring place to work. 

Brigham Young University strongly prefers to hire faithful members of The Church of Jesus Christ of Latter-day Saints.

Job Description

Operations Center Coordinator

The Operations Center Coordinator will provide support to the manager and operation center supervisors, will be trained and available to help with any of the three center areas (communications, I-9, or verification hub), perform human resource and finance functions, process various reports (international over hours, graduation, etc.) and oversee certain important yearly projects.  

Note: This is a part-time position (28) hours per week.

What you'll do in this position:

Provide direct support during peak contact times to employees and management (from campus areas utilizing the unified partner model)

• Assist in person, electronically, or by phone with common HR transactions, services, and inquiries.
• Initiate, validate, and/or approve transactional requests specific to campus areas and, in some cases, the university. Be able to respond to all functional HR areas.
• Appropriately route requests to others when confronted with higher-level transactions/inquiries or with transactions/inquiries from campus areas not utilizing the unified partner model.

Human Resources and Finance

• Answer phone calls and emails specific to the center's operations
• Budget review with manager.
• Help with international student orientations
• Manage lines of waiting students, including checking to see if they have the correct documents, if they need a social security card to be uploaded, or if they are there for something other than an I-9, etc.
• Pays accounts for memberships, NSO, project supplies and other purchases for the department.
• Does inventory and keeps the center stocked on necessary office supplies.

Reporting

• Oversee troubleshooting, and problem-solving, institute process and improvements of Operations Center reports including but not limited to invalid accounts, Physical Facilities and International student over-hours report, Compliance reports (I9, late hires, hourly and contracts)

Planning and execution of annual events such as Student Employee of the Year (SEOTY), Student Employee Appreciation Week (SEAW) and other special events as needed.  May work with the HR Recruiting office as needed on NSO or NPO.

What qualifies you for this role:

Required

• A firm commitment to the mission of BYU.
• Two years of office experience.
• Proficient in Microsoft Office Suite or related software.
• Ability to work in stressful environment and deal with difficult people, help diffuse emotional situations.

Preferred

• Two years of HR experience.
• Excellent verbal and written communication skills.
• Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.
• Proficient in Microsoft Office Suite or related software.
• Ability to work in stressful environment and deal with difficult people, help diffuse emotional situations.
• Knowledge of BYU policies and practices with regards to hiring
• Knowledge of Peoplesoft or other HRIS software
• Knowledge of HR laws and policies

What we offer in return:

This position comes with fantastic benefits, including:

• 401k. BYU automatically contributes 8% at no cost to you. Additionally, if you contribute 5%, BYU adds an additional 4% (Rehires may qualify for different retirement plans)
• Employee assistance program, available to the employee and all members of their household
• May be eligible for tuition benefits after two years
• Access to the library
• Free on-campus parking
• Free UTA passes for employees, spouses, and qualified dependents
• Discounts at the BYU Store and for many events at BYU

Pay Grade: 49

Typical Starting Pay: $ $29.50

**If the job has a post-end date, the last day to apply is the day before. If the job doesn't have a post-end date, the job could close at any time on any day**

Required Documents:

All Staff positions require a resume.

Refer to the Job Posting for any additional required documents.

Members of The Church of Jesus Christ of Latter-day Saints must hold and be worthy to hold a current temple recommend.

Brigham Young University is an equal opportunity employer, including disability and protected veteran status.

Brigham Young University (BYU) is widely recognized not just for its world-class education, but for its deep commitment to inspired religious values. Gathered together in a Christ-centered atmosphere, BYU employees are a vital part of a community of belonging, where we value the experiences, perspectives, and talents of each individual. If you share in our devotion to faith and to excellence, we have a place for you here at BYU