Information Technology Desk Top Engineer

Job Summary:

The Information Technology (IT) Associate provides support to the organization's technology infrastructure and end-users, ensuring smooth and efficient operation of IT systems. This role involves the day-to-day managing hardware, software, and network systems, resolving technical issues, and assisting in the implementation of new technologies. The IT Associate will work closely with team members across departments to troubleshoot issues, enhance IT services, and maintain the security and integrity of data and networks.

Responsibilities include but are not limited to:

· Provide Level 1 and Level 2 technical support for hardware, software, and network related issues.

· Install, configure, and maintain IT equipment (desktops, laptops, mobile devices, printers, etc.)

· Collaborate with architects and engineers to ensure software and systems align with project requirements

· Assist in deploying software updates, plugins, and license renewals for design tools

· Identify and mitigate cybersecurity threats and vulnerabilities

· Provide basic IT training and onboarding support to new employees

· Develop user manuals and documentation for common troubleshooting tasks

· Maintain IT asset inventory and ensure compliance with software licensing agreements

Required Skills/Abilities:

· Job Knowledge - ability to learn and apply new skills; keep abreast of new developments; require minimal supervision; complete administrative tasks correctly and on time; plan and prioritize tasks efficiently; respond promptly to employee needs; respond to requests for service and assistance; meet commitments; display an understanding of how job relates to others; use resources effectively; identify potential issues in a timely manner and seek help for their resolution; gather/analyze information; develop alternative solutions and problem solve.

· Use of Technology - adapt to new technologies; troubleshoot technological problems; use technology to increase productivity.

o Microsoft Windows Server Internet software

o Microsoft Office Suite

o Autodesk Design software

o Zoom Contact Management Systems

o ABSolution Database Software

· Written and Verbal Communication Skills - express ideas and thoughts clearly and informatively in verbally and in writing; keep others adequately informed; select/use appropriate communication methods; speak clearly and persuasively in positive or negative situations; listen and get clarification when needed; edit work for spelling and grammar; able to read and interpret written information.

· Cooperation and Teamwork – establish/maintain effective relations; exhibit tact and consideration; offer assistance/support to co-workers; work cooperatively; work actively to resolve conflicts; balance team and individual responsibilities; exhibit objectivity and openness to others' views; give/welcome feedback; contribute to building a positive team spirit; treat people with respect; keep commitments; inspire the trust of others; work with integrity and principles; uphold organizational values.

· Adaptability - adapt to changes in the work environment; manage competing demands; change approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

· Dependability - follow instructions and respond to management direction; take responsibility for own actions; commit to long hours of work when necessary, to reach goals; complete tasks on time or notify appropriate person with an alternate plan.

· Judgement - display willingness to make decisions; exhibit sound and accurate judgment; support/explain reasoning for decisions; include appropriate people in decision-making process; make timely decisions.

· Continuous Learning - assess own strengths and weaknesses; seek feedback to improve performance; pursue training and development opportunities; strive to continuously build knowledge and skills; share expertise with others.

· Safety and Security - observe safety and security procedures; use equipment properly and safely.

Education and Experience:

Bachelor's degree from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

Job Type: Full-time

Pay: $55, $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible spending