ServiceNow Architect

Job Title: ServiceNow Solution Architect
Location: Remote

Experience in TNI (Telecom Network Inventory).
Minimum 17+ years of experience required.

Required Skills ---

Experience in ServiceNow (ITSM, ITAM, CSM, ITOM, IRM, CMDB)
Understanding of the project delivery lifecycle and processes
Practical experience in creation or modification of the relevant CSM, ITSM, ITAM, ITOM, IRM, toolset components
Strong interpersonal skills with the ability to work well with all levels of staff
Consultative and analytical approach
Real world exposure to cloud technologies and S-a-a-S
Proven experience implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas.

Roles and Responsibilities:

Implementation of ServiceNow Modules, administration, improvement and support of the latest ServiceNow platform.
Perform all aspects of Platform Administration, Design, Development and implementation of ServiceNow.
Perform minor and major enhancements requests to a clients ServiceNow instance(s), including changes to the user interface, system properties, foundation data, existing workflows.
Extensive experience of working with ServiceNow glide objects such as GlideRecords,
Ensure appropriate tools and processes are in place to have a development/production environment that is reliable and reproducible
Ensure tool configuration consistency across development, testing and production environments
System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP
Flexible and has the ability to manage multiple projects concurrently
Deep functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting
Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus)
Understanding of Agile based approach to software development (SCRUM experience a plus)

Job Type: Contract

Pay: $100, $120,000.00 per year

Work Location: Remote