MediCal Program Compliance Manager

About Us:

***VOALA

Helping Our Most Vulnerable Change Their Life Stories***
Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans' services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at

PAY RATE:
$76, $80,296.76 Per Year

BENEFITS:
VOALA offers competitive medical, dental, vision and retirement benefits.

Job Summary And Purpose
The Medi-Cal Program Compliance Manager will visit sites and problem solve with current MC program managers - be available to cover in case of program leader absence (scheduled and unplanned) and train Program Leadership and staff

Duties And Responsibilities

• PROGRAM DEVELOPMENT: Assists Program Leadership Develop and manage program budget, program development, performance goals, and service delivery for programs at various shelter and other programs in accordance with stated grant requirements

• SUPERVISION OF PROGAM – As Required:

• Supervising the facility operations

• Leading the Staff to assure the safety of the premises and program participants
• Coordinate day-to-day operations of staff, overseeing intake, creation of service plans for clients

• Ensure all services to clients are properly recorded: every client intake along with the subsequent case management documentation in both a hard (paper) and soft (electronic health record (EHR)) file format

• TRAINING: Train, coach, and manage the program teams on program requirements, tools, and methods to meet those requirements

• Effectively communicate project expectation to team members and management in a timely and clear fashion

• Plan, conduct and record required in-service training

• Delegate tasks and responsibilities to appropriate personnel

• ASSIST MULTIPLE PROGRAMS: Train multiple teams of staff engaged in various programs

• Training staff on documentation, providing PM training and assistance as well as providing in service trainings to staff

• Researching and obtaining resources for clients including vocational and recovery housing opportunities

• COMMUNICATIONS AND COLLABORATION

• Keep Director informed of progress towards achieving Grant goals; Communicate with funder on an ongoing basis

• Collaborate with community partners for services and housing opportunities to program participants

• Collaborate with other VOALA programs and community partners and represent the interests of the agency, the program and its participants in all networking and public relations opportunities

• Plan and participate in community outreach efforts to gain and maintain community support for shelter

Essential Duties

• PROGRAM AND BUDGET DEVELOPMENT:

• Assist Program Leadership Develop program policies, procedure plans, and associated communications documents

• Develop best practices and tools for project execution and management

• AT-LARGE ASSISTANCE:

• Fills in as needed for program leadership

• On-call to assist crisis management

• WORKFORCE MANAGEMENT: Train and coach program teams on program requirements, tools, and methods to meet those requirements.

• MULTIPLE SERVICE MODES: Train multiple teams of staff performing service functions.
• COORDINATION OF SERVICES: Collaborates with other service providers to link various programs to community resources and supportive services.
• COORDINATION WITHIN VOALA: Collaborate with other VOALA programs and community partners and representing the interests of the agency, the program and its participants in all networking and public relations opportunities.
• CHANGE LEADERSHIP: Identifies better, faster, more efficient ways to achieve the mission of multiple VOALA and SCADP programs
• Community Outreach.
• Coaches and mentors junior staff.
• Other duties as required and is subject to change at any time.

Qualifications
REQUIREMENTS:

• Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications

EDUCATION:

• Bachelor's degree in Social Work (or related discipline) or a combination of relevant education and experience (4 years).
• AOD Level I Certification - Certified and in good standing as an Alcohol and Other Drug Counselor by an approved accrediting organization (CCAPP, CADTP or CADEE) (315 hours coursework hours supervised on the job training).

EXPERIENCE:

• 5 years of experience in Social Services Program Management, Coordination or Supervision
• Minimum of 3 years of direct experience in Staff Management Experience in Homeless Services, Department of Mental Health and/or Substance Use Disorder (DMC) Programs
• Budget Management / Oversight Experience
• Experience managing programs with over 10 staff, serving clients with multiple modalities

PREFERRED QUALIFICATIONS:

• Master of Social Work or discipline related to Program services
• History of working with multiple community partners, existing relationships a major plus.
• Experience connecting clients to community and government resources.
• Experience serving the target community (victims of Domestic Violence)
• Bilingual in English and Spanish.
• Well informed of organizational priorities and procedures.
• Knowledge about community resources
• Knowledge of Housing First Model and Harm Reduction Model
• Experience with HMIS and other relevant databases used by partner service providers

Volunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.
If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.