Front Office Admin Assistant

POSITION TITLE:
Front Office Admin Assistant

EXEMPTION STATUS:
Full Time, Non-Exempt

GENERAL POSITION SUMMARY:

Supports operations of the Front Office by providing internal and external customer service through the client lifecycle, interfacing with clinical and administrative staff for the purpose of receptionist and administrative duties.

REPORTS TO/SUPERVISED BY:
Practice Administrator

JOB SCOPE:

Job has recurring work situations involving high degrees of discretion. The need for accuracy and effective utilization of available resources is high. Errors in judgment could cause disruptions to the Center's mission and adversely impact attainment of the Center's goals. Incumbent operates under the supervision of the Practice Administrator. General expectations of this role include:

1. To support the vision, mission and guiding principles of The Summit Counseling Center in accordance with ethical standards.
2. While performing any procedure, all associates and contract personnel must observe applicable Safety, Health, and Environmental rules and guidelines.
3. Attend and participate in training opportunities and seminars relevant to this position.
4. Adhere to appropriate the Center's operating procedures, benefit rules, employment, and safety policies/practices.

ESSENTIAL DUTIES AND RESPONSIBILITIES
:

• Front Office:

• Provide the highest level of customer service to all staff and clients; professionally answer phone calls and be able to make use of a phone script; respond to emails and disperse postal mail; explain center services, procedures, and policies; schedule client appointments, manage paperwork and collect payments; data entry; keep office orderly and maintain professional cleanliness; track office supplies.

• Administration:

• Attend front office meetings and one-on-one's; support the Practice Administrator and Front Office Team Lead in day-to-day tasks; assist with special projects on a deadline to support center's operational needs; effectively and respectfully communicate with clinical staff, front office staff, back office staff, and management; be able to remain calm and detail oriented in a fast-paced environment; be able to work both alone and in a team setting.

• Customer Service

• Interaction with clients via telephone and email and patient portal; includes initiating