Restaurant General Manager

Overview:

A Restaurant Manager is generally responsible for providing strong, positive leadership to their team to deliver great and friendly guest experiences, to maintain operational excellence, and to help build profitable top-line sales of a single restaurant. They are responsible for the overall operation of the restaurant according to Dunkin' standards, franchisee policies and procedures, and in compliance with all applicable laws.

Responsibilities Include:

• Able to perform all responsibilities of restaurant team members.
• Recruit, hire, train, and supervise restaurant team members, including shift leaders, team members, bakers, and other support staff.
• Foster a positive work environment by promoting teamwork, providing coaching and feedback, and resolving conflicts.
• Implement training programs to enhance team member skills and performance.
• Lead by example, demonstrating a strong work ethic, professionalism, and adherence to company values.
• Oversee day-to-day operations, including opening and closing procedures, cash management, inventory control, and following of brand standards and systems.
• Ensure compliance with health and safety regulations, food handling guidelines, and sanitation standards.
• Create and maintain a guest-focused culture in the restaurant
• Review guest feedback results and implement action plans to drive improvement
• Develop and implement operational strategies to increase efficiency, reduce waste, and enhance overall productivity.
• Ensure exceptional customer service by providing a welcoming and friendly atmosphere.
• Monitor customer feedback and reviews, taking necessary steps to improve service quality and address any recurring issues.
• Monitor and control food and labor costs, inventory levels, and waste to maximize profitability.
• Engage with the local community, build relationships, and explore opportunities for partnerships or sponsorships.
• Stay updated with industry trends and technology, competitor activities, and customer preferences to identify new business opportunities.
• Communicate restaurant priorities, goals, and results to restaurant team members
• Execute new product roll-outs, including training, marketing, and sampling
• Completion of DCP and other vendor orders to ensure all products are fully stocked
• Conduct self-assessments and corresponding action plans for food safety and brand standards
• Ensure the restaurant budget is met as determined by the Franchisee
• Engage with the Dunkin' and Inspire Brands Field Operations team as appropriate

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Education/Experience:

• Basic computer skills
• Fluent in spoken and written English or the predominant language in your market
• Basic math and financial management
• Previous leadership experience in retail, restaurant or hospitality preferred or ability to show leadership
• A College Degree is preferred.

Key Competencies

• Strong analytical skills and business acumen
• Works well with others in a fun, fast-paced team environment
• On time, demonstrates honesty and a positive attitude
• Willingness to learn and embrace change
• Ability to train and develop a team, including giving positive and constructive feedback
• Guest focused
• Time Management
• Ability to manage conflict
• Problem solving
• Motivating others

Physical Demands/Working Conditions:

• Standing on feet
• Repetitive motion including bending, stooping, and reaching
• Lifting packages (if applicable)
• Wearing a headset (if applicable)
• Working in a small space