Senior Coordinator, Education

Summary of Position
:

The Senior Coordinator of Education is responsible for supporting various educational opportunities hosted by NAMA for its core members. This position supports the planning, implementation, and evaluation of these opportunities, ensuring their successful execution. The senior coordinator manages administrative tasks, provides support, and communicates logistics to staff and volunteers to ensure the smooth operation of the Education Department and its programming. This role requires strong organization, communication, and multitasking skills. This position reports to the Director of Education, and often coordinates with the Meetings Department when preparing for live events.

Duties and Responsibilities
:

• Maintain speaker databases and attendee lists for all education programs and coordinate all speaker logistics to include contracting and facilitation of speaker needs.
• Coordinate logistical communication and occasional recruitment for speakers as guided by the Director of Education.
• Coordinate scheduling of educational events with the Director of Education.
• Coordinate education-related communications, including email correspondence, newsletters, and promotional materials.
• Through guidance by Director of Education, search, compile, and communicate details to guide vendor selection when needed.
• Coordinate logistical arrangements for off-site educational opportunities tied to live events, as guided by Director of Education.
• Manage the delivery of online educational products, including the administration of webcasts, eLearning courses, and registration for those products.
• Update and maintain NAMAs online Learning Management System as needed.
• Troubleshoot software challenges as needed.
• Develop a Call for Speakers and proposal review platform for NAMA's annual trade show.
• Assist in the development of program timelines, work plans and deliverables, ensuring adherence to deadlines.
• Interact with speakers, customers, and vendors, especially in the context of meeting project deadlines.
• In coordination with the Director of Education, submit speaking applications to external events to promote the convenience services industry's value to target audience. Manage records tied to speaking applications.
• Maintain updates to resource guide for service technicians.
• Handle customer program and education inquiries regarding registration via phone and email.
• Use NAMA's records to compile reports on topics such as educational revenue, registration numbers, live attendance numbers, and post-event evaluation results.
• Perform administrative tasks, including data entry, file management and record keeping.
• Other duties as assigned by the supervisor

Technical Requirements – Education, Areas of Knowledge and Experience

• Bachelor's Degree or relevant college courses in related field such as hospitality, business administration, marketing or project management preferred, or equivalent experience.
• High level proficiency in Microsoft Office, including Word, Excel, PowerPoint and Adobe Acrobat
• Experience in trade shows, event planning, certification and/or association management preferred.
• Exposure to registration software, LMS software, survey tools, and basic database management preferred.
• Exposure to iMIS, iCohere, and Map Your Show are preferred.
• Instructional or technical writing skills are preferred.

Behavioral Requirements - Personal Skills and Competencies

• Willing and actively attempting to understand the landscape, opportunities, and challenges experienced by core audience.
• Creativity in promoting educational programming to core audience, resulting in increased attendance is preferred.
• History in repurposing educational content, such as presenting information in different formats, is preferred.
• Excellent organizational and project management skills.
• Ability to handle multiple projects simultaneously and to work with a multi-client service model.
• Patience to adapt to changing program needs and various personalities involved in the successful execution of educational opportunities.
• Ability to communicate effectively verbally and in writing, keeping customer goals at the forefront of communication.
• Excellent communication skills with professional phone etiquette are essential.
• Must be responsive, detail minded, and flexible.
• Some travel required.

Customer Base
:

• Members
• Vendors
• NAMA Management Team
• NAMA Staff

Working Conditions/Physical Requirements of the Job

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to use hands and fingers, handle and/or feel objects, handle tools and/or controls, and talk and/or hear. The employee is frequently required to stand, walk, sit, and reach with hands and arms.
• The employee is required to engage in extensive walking at multiple trade shows throughout the year. In addition, long periods of standing are required.