Assistant Residential Operations Manager

Assistant Residential Operations Manager

Minneapolis, MN | Full-Time | $45,000 - $60,000 per year

About Us

Wellington Management, Inc. is a well-established real estate management firm with over 40 years of experience. We manage a diverse portfolio of 100+ commercial and residential properties across 24 communities in the Twin Cities metropolitan area.

We are currently seeking an Assistant Residential Operations Manager to support a brand-new, 155-unit apartment building in Minneapolis. This is an exciting opportunity to be part of a new community from the ground up, assisting with leasing efforts and ensuring smooth daily operations.

Position Overview

The Assistant Residential Operations Manager will work closely with the Regional Operations Director to oversee the property's leasing and daily operations. This role requires availability on the first and last day of each month, as these are critical times in property management. Responsibilities may vary based on the size and type of the property.

Key Responsibilities

In compliance with Fair Housing laws and regulations, this role will:

Assist with the leasing of the new building, ensuring strong occupancy.

Build and maintain strong communication with residents.

Record and track maintenance requests, ensuring timely resolution within 24 hours.

Collect and record rent payments, updating the rent roll accordingly.

Address and resolve resident concerns professionally, including after-hours issues.

Show and lease available apartments to prospective residents.

Assist with marketing and community outreach efforts.

Process lease applications, schedule move-ins, and conduct move-in inspections.

Maintain resident records, update profiles, and assign parking spaces.

Manage amenity bookings (party room, guest suite), collect fees, and inspect for damages.

Utilize Yardi and Rent Café for accurate property data entry.

Conduct move-out inspections and process security deposit refunds per state law.

Ensure office organization andironment for visitors and residents.

Supervisory Responsibilities

In the absence of the Regional Operations Director, the Assistant Residential Operations Manager will oversee the on-site team.

Qualifications & Skills

Our ideal candidate will have:

High school diploma (higher education preferred).

Background in administration, accounting, or bookkeeping (a plus).

Experience with affordable housing compliance paperwork.

Strong verbal and written communication skills.

Proficiency in Microsoft Office, Yardi, and Rent Café.

Ability to work effectively with residents, problem-solve, and maintain a customer-focused approach.

Physical & Work Environment Requirements

Ability to operate a computer.

Must be able to lift up to 20 lbs.

Primarily an indoor office environment, with occasional outdoor tasks as needed.

Compensation & Benefits

We offer competitive salaries and a comprehensive benefits package, including:

401(k) retirement plan

Medical, dental, and vision insurance

Health savings