Regional Operations Director

Regional Operations Director

Location: Salem, Oregon
Job Type: Full-Time, Exempt
Reports To: Director of Operations
Travel: Heavy travel throughout the Pacific Northwest, with additional travel outside Oregon as needed.

Mosaic Management, Inc. is seeking an experienced and mission-driven Regional Operations Director to provide operational leadership to multiple Assisted Living and Memory Care communities. This role is ideal for a compassionate, strategic leader who is passionate about senior living, skilled in regulatory compliance, and committed to supporting teams in delivering exceptional resident care and service.

About the Role

The Regional Operations Director provides oversight, guidance, and hands-on support to Executive Directors and community leadership teams. This position plays a key role in ensuring quality care, regulatory compliance, financial stability, and a positive environment for residents, families, and staff.

Key ResponsibilitiesCommunity Operations & Compliance

• Support day-to-day operations in assigned senior living communities to ensure resident-centered, high-quality care.
• Foster a warm, supportive, and solutions-oriented environment for residents, families, and staff.
• Assist in developing, implementing, and enforcing community policies and procedures.
• Support communities during state and federal surveys; develop corrective action plans as needed.
• Build and maintain strong relationships with residents, families, medical partners, and community leadership.
• Review and monitor quality metrics (including care documentation, incidents, and service plans) to ensure accuracy and follow-through.

Financial & Business Support

• Help communities meet census, budget, and financial performance targets.
• Review monthly financial statements and work with home office teams to address variances.

Leadership & Personnel Support

• Assist with recruiting, onboarding, and developing Executive Directors and department managers.
• Provide coaching and mentorship to leadership teams to improve performance and compliance.
• Support staffing oversight and workforce planning to ensure adequate coverage and continuity of care.
• Assist with corrective action processes and leadership development initiatives.
• Lead or participate in leadership meetings, trainings, and operational reviews.

Clinical, Safety & Risk Management

• Ensure care teams follow policy, regulatory expectations, service plan guidelines, and documentation standards.
• Review incident reports, safety concerns, and maintenance needs to ensure a safe living and working environment.
• Ensure compliance with infection control, chemical handling, MSDS, and workplace safety protocols.

Resident Rights & Customer Service

• Protect resident confidentiality and ensure HIPAA compliance at all times.
• Review and help resolve resident and family concerns with professionalism and compassion.
• Ensure residents receive timely and appropriate notification of changes in condition, room moves, or transitions.

Dining & Life Enrichment Oversight

• Evaluate dining program quality, meal service, dietary compliance, and sanitation standards.
• Review life enrichment programming to ensure residents receive meaningful and person-centered engagement.

Minimum Qualifications

• Licensed Administrator (required).
• Minimum 2 years of leadership experience in senior living, long-term care, or related healthcare field.
• Strong understanding of senior living regulations, survey processes, quality measures, and best practices.
• Ability to interpret financial reports and take strategic actions based on performance data.
• Exceptional coaching, communication, and organizational skills.
• Ability to travel extensively across Oregon and the Pacific Northwest.
• Ability to lift 25 lbs and assist in community emergencies.
• Completion of dementia care training (or willingness to complete prior to hire through Oregon Care Partners).

Preferred Skills

• Experience overseeing multiple Assisted Living or Memory Care communities.
• Strong leadership presence and ability to influence and support diverse teams.
• Proficiency with electronic care systems, reporting tools, and administrative software.

Benefits

• Competitive salary
• Medical, dental, and vision insurance
• Paid time off and holidays
• Mileage or travel reimbursement
• Professional development and career-growth opportunities

How to Apply

If you're passionate about senior living and ready to support multiple communities in delivering exceptional care, we'd love to hear from you.
Apply on Indeed today

Job Type: Full-time

Pay: $140, $150,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings