Front Desk/Night Auditor

Overview
Join our dynamic hospitality team as a Front Desk/Night Auditor and become the welcoming face of our hotel during evening hours In this energetic role, you will be the first point of contact for our guests, ensuring a seamless check-in and check-out experience while maintaining exceptional guest relations. Your keen attention to detail and hospitality expertise will keep operations running smoothly overnight, providing a safe and inviting environment for all visitors. This paid position offers an exciting opportunity to develop your skills in hotel management, customer service, and guest engagement while working in a vibrant resort setting.

Responsibilities

Night Auditors start breakfast at 5am and must be done by 6am. Must maintain the breakfast til breakfast attendant comes in at 6am.

Also to assist with any laundry: to wash and fold if needed. This area is by the front desk in back office. Cameras are present to see the entire hotel.

• Greet guests warmly upon arrival, providing professional and friendly customer service at all times.
• Manage guest check-in and check-out processes efficiently using multi-line phone systems and hotel management software.
• Handle guest inquiries, requests, and complaints with enthusiasm and a solutions-oriented approach to ensure maximum satisfaction.
• Conduct night audit procedures by reviewing daily financial transactions, reconciling accounts, and preparing reports to ensure accuracy of hotel records.
• Maintain security protocols by monitoring CCTV surveillance, conducting visual inspections of the property, and controlling access to the premises.
• Assist with reservations, cancellations, and modifications while ensuring all guest information is accurate and up-to-date.
• Uphold phone etiquette standards when communicating with guests, vendors, and team members across multi-line phone systems.
• Support guest services by providing information about hotel amenities, local attractions, and transportation options in multiple languages if applicable.
• Collaborate with housekeeping and maintenance teams to address any issues promptly during your shift.
• Document shift activities thoroughly through shift reports, incident logs, and other necessary records to maintain operational transparency.

Qualifications

• Proven experience in hospitality management or hotel front desk operations; previous night audit or hotel experience is highly preferred.
• Strong customer service skills with a friendly demeanor and excellent communication abilities.
• Multilingual or bilingual proficiency is a plus, enhancing guest interactions across diverse populations.
• Knowledge of hotel management systems, multi-line phone systems, and basic accounting or night audit procedures.
• Exceptional organizational skills with keen attention to detail for accurate recordkeeping.
• Ability to handle multiple tasks efficiently in a fast-paced environment while maintaining professionalism.
• Familiarity with hospitality standards including phone etiquette, guest relations, and security protocols.
• Flexibility to work overnight shifts in a resort or hotel setting that values energetic team members dedicated to guest satisfaction. Join us as a Front Desk/Night Auditor and be part of an energetic team committed to delivering outstanding hospitality experiences Your enthusiasm will help create memorable stays for our guests while advancing your career in the vibrant world of hotel management.

Job Types: Part-time, Contract

Pay: $ $18.00 per hour

Expected hours: 16 per week

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Vision insurance

License/Certification:

• Food Handler Certification (Preferred)

Location:

• Boerne, TX Preferred)

Shift availability:

• Night Shift (Required)
• Overnight Shift (Required)

Ability to Commute:

• Boerne, TX Required)

Work Location: In person