Customer Service

Job Title:

Job Description

A NEW CAREER POWERED BY YOU

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns "World's Best Workplaces ," "Best Company Culture ," and "Best Companies for Career Growth " awards every year? Then an on-site Customer Service / Inside Sales Rep (Concierge) position at Concentrix is just the right place for you

As a consultative Customer Service / Inside Sales Rep (Concierge), you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as "game-changers." Together, we help the world's best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we're looking for more talented people to join our purpose, people as passionate about providing outstanding customer experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great opportunity to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

WHAT YOU WILL DO IN THIS ROLE 

As an on-site Customer Service / Inside Sales Rep (Concierge), you will:

• Actively listen to the customer's concern and put their goals first
• Understand and identify needs quickly and accurately
• Deliver personalized consultations to build excitement, clarification, and guidance on tax products and the overall tax preparation process
• Guide customers through the entire decision process and ensure successful transitions to tax professionals
• Follow up with leads to encourage completion of their tax filing journey
• Actively contribute feedback to help improve the Concierge program
• Deliver expert customer experiences…with a smile

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Inside Sales Representative role include:

• Must have a high school diploma or equivalent
• 1-2 years of consultative sales experience required (sales through service)
• 1 year of customer service experience required
• Excellent relationship-building and communication abilities
• Proficiency in fast-paced multi-tasking, relationship management
• Highly motivated by results and recognition
• Achieve revenue targets through strategic