Retail Supervisor

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide.

While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating . Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality—the intersection of heart and hospitality.

As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.

The Retail Supervisor is responsible for managing operations of one or more retail locations including training, accountability, visual merchandising, inventory control, register duties and quality control.

Also assists with ancillary revenue activities related to rentals and/or food and beverage, as needed.

We are currently looking for a:

Story Land - Retail Supervisor (Workamper)

Roles & Responsibilities:

Roles & Responsibilities:

Supervisory Duties:

• Supervise the daily operations of the Retail and Rentals team and any other assigned departments
• Lead by example, attitude, and as a representation of Story Land's core values
• Act as an approachable mentor and coach to all assigned hosts
• Become knowledgeable of performing the essential duties of all retail and rentals positions, and backfill these positions when needed
• Participate in all aspects of supervision of assigned hosts, including orientation, training, performance coaching, and discipline.
• Ensure that all required meal and other breaks are being given in accordance with New Hampshire law
• Ensure daily sign-in sheets are completed and submitted each day
• Assist with team scheduling and timekeeping activities

Departmental Duties:

• Welcome and greet all guests as they enter retail locations
• Conduct opening and closing procedures of assigned unit(s) including food preparation and cleanup
• Manage inventory levels by completing daily stocking of all gift shops, checking orders, and moving inventory between shops
• Ensure a variety of items are available for guests to purchase and that store shelves are fully stocked
• Proactively communicate inventory needs to leadership before items are sold out
• Collaborate with Retail Manager to merchandise stores and improve product sales
• Ensure employees are adhering to departmental and company policies (preventing theft of merchandise, etc.)
• Monitor point of sale activities to ensure continuous accuracy and compliance with POS procedures
• Ensure merchandise is well-stocked and organized
• Maximize visual merchandising standards
• Maintain cleanliness of store areas, including exteriors
• Manage inventory, focusing on stock par levels, shrink and waste controls
• Oversee ancillary duties related to lockers and mobility rentals
• Be on alert for possible theft
• Report maintenance or safety concerns to a supervisor or manager in a timely manner
• All other duties as assigned by leadership

Education & Experience:

• High School Diploma desired; equivalent work experience will be considered
• 2+ years of previous retail or point of sale work experience
• 1+ years of previous supervisor experience leading a team of employees

Language: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Requirements:

• Must be at least 18 years of age to comply with NH Child Labor Laws
• Must be able to work flexible schedule, including evenings, weekends, and holidays
• Must be able to work flexible hours that extend beyond 9am to 5pm
• Must be able to comply with all uniform policies
• Must hold a valid driver's license with a good driving record
• Must be able to operate various motorized vehicles, including trucks, golf carts, etc.
• Must possess exceptional customer service skills and be able to resolve questions, problems, issues, and concerns in a positive and professional manner
• Must be able to positively engage with guests to promote sales and customer satisfaction
• Must be able to speak with guests directly when other retail leadership is not present
• Must be able to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.
• Must possess strong written and verbal communication skills
• Must possess strong attention to detail and problem-solving abilities
• Previous experience with point of sale (POS) technology and