Patient Access Coordinator

Orthopaedic Medical Group of Tampa Bay is a healthcare company that provides orthopaedic care and skilled physical therapy. We offer a full range of services for clients with orthopedic problems, work-related injuries, sports injuries, and various orthopaedic conditions. We strive to provide quality care to our patients, a warm work environment where patients and employees can prosper.

We are looking for a full-time Patient Access Coordinator to join our team in our facility located in Lithia, Fl.

QUALIFICATIONS:

Knowledge: Must have knowledge of the mission, vision, values, and commitments of the Orthopaedic Medical Group of Tampa Bay. Knowledge of the following is required: Principles of customer service, clerical procedures, obtaining referrals, medical ethics, medical record administration, appointment booking, guidelines for release of medical information, and applicable information systems.

Education: High school graduate or GED equivalent required. Associate degree or completion of Medical Admin Program preferred.

Experience: Minimum 1 year experience in medical referral processing and insurance verification preferred.

Training: Must complete OMG orientation and training to include on the job training, compliance, and customer service awareness. Must attend required quarterly meetings with peers and leadership.

Essential Duties and Responsibilities:

• Responsible for reviewing, updating, inputting, and coordinating medical information by completing the required data entry to electronic medical records.
• Responsible for verifying insurance requirements and ensuring required documentation is available prior to scheduling appointments.
• Creating new patient registration by entering patient demographics ensuring accuracy of data into EMR, while avoiding creation of duplicate accounts.
• Assist Patient Access Team by acting as a float to cover IVT, CAU and Referrals as needed.
• Verifying error log entries for all Patient Access Team.
• Assist Patient Access Team members and organization with processes, to include monitoring Outlook/Teams, and responding to Teams questions.
• Responding to patients and forwarding information to appropriate team members within the billing department.
• Assisting with web encounters and escalated calls.
• Monitor the following platforms: Leading Reach, insurance updates, I-Naira and Zocdoc.
• Manage Healow and referral tracking daily.
• Assisting with Metro-Inclusive, Fast Track, and VIP scheduling as needed.
• Checking actions and provider flow on a monthly basis.
• Check voicemails routinely for both IVT and Referrals.

Additional Duties: Based on organizational needs

Work Environment

This job operates in a professional clinical environment. This role routinely uses standard office equipment such as computers, tablets, phones, photocopiers, filing cabinets, and fax machines. Ability to work a flexible schedule.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Stress can be triggered by workload and complex cases. Occasional stress caused by multitasking, level of responsibility, and workload.

POSITION TYPE/EXPECTED HOURS OF WORK: This is a full-time, non-exempt position. Days and hours of work are Monday through Friday, 8 am to 5 pm but may vary. Occasional overtime may be required and/or hours may be shortened as business needs dictate.

Job Type: Full-time

Pay Range: From $17.00 to $19.00 per hour

Job Type: Full-time

Pay: $ $19.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience:

• Medical office: 1 year (Required)
• Medical referrals: 1 year (Required)
• Insurance verification: 1 year (Required)
• Medical records: 1 year (Required)

Ability to Commute:

• Lithia, FL Required)

Work Location: In person