Branch Manager

Date: Dec 10, 2025

Location:San Juan-Río Piedras, PR

Company: Popular

Workplace Type: On-site

Branch Manager

Job Type

Full Time Opportunity

General Description

Manages all aspects of a branch. Accountable for leading and developing teams, financial performance, customer satisfaction, and branch policies and procedures within our cultural framework. Ensures the branch adheres to corporate policies, objectives, and practices. Responsible to develop new business relationships and maintain them by performing the following duties:

Essential Duties and Responsibilities

• Manage Branch to achieve net income goals and operational efficiency.
• Lead deposits growth, both consumer and commercial, and products sales initiatives while maintaining the expected quality.
• Actively contact existing and prospective clients to develop and maintain client relationships while attracting new money, commercial services, among other products through sales calls, community involvement, referrals, and entertainment.
• Manage commercial credit applications, review, and negotiate pricing and submit to Commercial Credit Center for approval.
• Communicate credit decisions to clients.
• Oversee reports to detect high risk accounts, internal audits regarding compliance issues, controllable expense accounts, and maintain adequate commercial portfolio management, including renewals, delinquency, among others.
• Identify current and long term banking needs for both segments (business and consumer) to offer appropriate advice, services, and product solutions within our cultural framework.
• Provide coaching, training, and supervision to the team members.
• Delegate day to day tactical duties to the Assistant Branch Manager.

Supervisory Responsibilities:

• Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Coach and develop constantly the supervisory team to thrive in an excellent work environment.
• Foster a spirit of teamwork that allows consensus over ideas as well as diversity.

Education

Bachelor's Degree in Business Administration or related fields

Experience

A minimum of three (3) years of experience in Retail Branch operations and business development, two of these supervising personnel.

Experience as Assistant Branch Manager or Small Business Specialist or Branch Manager

Other Qualifications

• Knowledge of Word Processing, Presentations, Spreadsheet, Internet, Internal Business software, other related software.
• Knowledge of Commercial and consumer credit regulations, policies, and procedures; Loan analysis, restructuring, and documentation; Collection Techniques and Structure financing analysis.
• Knowledge of budget administration, resources allocation, organization's policies, regulations, objectives, and initiatives according to the job's responsibilities.
• Ability to establish, conduct and track (audit) operational processes properly, and implement changes.
• Knowledge of banking laws and regulations; Retail, Automobile, Mortgage Consumer Lending and Leasing products and services; Branch operations; Foreign currency transactions.
• Demonstrates knowledge in the following skills: client interviewing, consultative sales, proposals preparation, and presentation.
• Written and verbal communication skills in English (intermediate/advanced level) and Spanish (advanced level)

Region Locations

Rio Piedras Region

Work Schedule

On-site

Monday to Saturday

Flexibility to work non-business hours, Saturdays, Sundays, and holidays when needed.

Values

1. Passion for People

2. Succeed Together

3. Own Every Moment

4. Build the Future

Additional Requirements

The information provided here is only a general guide as to the nature of the position and does not constitute an exact description of the goals, tasks, duties and responsibilities of the position. The specific details of each position are described in the employee's performance evaluation.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

Our hybrid work model benefit applies to certain positions and is subject to changes based on the organizational needs.

Applicants must be authorized to work for any employer in the United States. This position is not open to applicants who need visa sponsorship or