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Wendy's General ManagerWenco Restaurant Group • West Palm Beach, Florida, United States
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Wendy's General Manager

Wenco Restaurant Group
  • US
    West Palm Beach, Florida, United States
  • US
    West Palm Beach, Florida, United States
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Über

Local Fast Food Restaurant Group is looking for their next General Manager to oversee one of their store locations. We offer comprehensive Medical, Dental, and Vision plans, company-paid Long Term Disability, and Basic Life Insurance, effective the first of the month following 60 days of employment. Our General Managers participate in a monthly bonus plan and finally, we offer Paid Time off, providing you the flexibility you deserve.
Job Summary:
  • The GM manages the daily operations of the food restaurant to achieve sales, profits, customer satisfaction, and human resource management objectives.
  • Ensures objectives are achieved while operating within all Company guidelines and following ethical business practices.

Duties & Responsibilities:
Operational Management:
  • Ensure the overall operational excellence of the restaurant, maintaining standards of cleanliness, food quality, and customer service.
  • Monitor and manage inventory levels, ensuring timely replenishment and minimizing wastage.

Staffing and Team Management:
  • Recruit, train, and develop a high-performing team to deliver exceptional customer service.
  • Conduct regular performance evaluations, provide feedback, and address any performance issues promptly.
  • Foster a positive work environment that encourages teamwork, collaboration, and continuous improvement.

Financial Management:
  • Oversee cash control procedures, ensuring accuracy in daily sales reporting, deposits, and cash handling.
  • Monitor restaurant expenses and revenue, implementing strategies to optimize profitability.

Customer Service and Satisfaction:
  • Ensure customer satisfaction by maintaining high standards of service, cleanliness, and food quality.
  • Address customer complaints and concerns in a timely and professional manner, implementing corrective actions to prevent recurrence.

Employee Relations and Engagement:
  • Promote a culture of open communication, mutual respect, and employee engagement.
  • Address employee grievances and concerns promptly, maintaining a fair and equitable workplace.
  • Perform other duties as assigned.
Required Skills & Abilities:
  • Excellent Leadership and interpersonal skills with the ability to motivate and coach a team.
  • Excellent communication skills and customer service orientation.
  • Understanding of food safety regulations and compliance.
  • Availability to work flexible hours, including evenings, weekends, and holidays.

Education & Experience:
  • High School Degree or GED; college degree preferred.
  • 5+ years' experience in restaurant operations.
  • Knowledge and understanding of restaurant operations, accounting, budgeting, and administrative procedures.
  • Strong supervisory, organizational, and communication skills.
  • Experience working cross-functionally and gaining consensus to make informed decisions and recommendations.

Physical Demands and Work Environment:
  • Long periods of standing on feet without a break.
  • Ability to lift up to 45 lbs. if needed without assistance.
  • West Palm Beach, Florida, United States

Sprachkenntnisse

  • English
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