Desktop Support Technician

Job Title:
Desktop Support Technician / CX Associate

Location:
Chicago,IL

Duration:
6+ months (01/12/2026 – 07/10/2026)

Job Description,
Strong knowledge of Windows Operating systems

Strong Knowledge of Office products

Knowledge Service Now ticket systems

Established laptop hardware experience

Understanding of mobile devices calendar and mail support for iOS and Android

• Large corporate or professional services environment
• MSP background
• iOS and Android support exposure

Summary:  The goal of the Customer Experience Associate (CX Associate) is to ensure GT employees receive a high level of support in a timely fashion in a fast-paced environment. GT employees are fully billable and require near 100% laptop uptime.  The CX Associate is the first on-site responder and starts our Customer's Experience journey. They will provide an enhanced level of hands on and remote support for a specific office or offices. Working in conjunction with our Customer Experience team to ensure 100% uptime and a positive customer experience.

Core Responsibilities

• Walk-up and desk-side IT support
• Windows 10, Office 365, SharePoint troubleshooting
• Laptop hardware repair and software installs
• Ticket ownership in Service Now or Remedy
• Printers, copiers, conference rooms, video conferencing
• Asset tracking and inventory
• Major incident call participation
• Internal meeting and event tech support
• Routine maintenance of IT spaces and equipment
• Clear escalation and user communication

Must-Haves

• Calm, customer-first, not a heads-down IT goblin

Nice to Have

• Service Now specifically
• Large corporate or professional services environment
• MSP background
• iOS and Android support exposure