Front Office Manager

Front Office Manager

Holiday Inn Express & Suites
Sumner, WA

Job Type

Full-Time

Schedule

Flexible schedule including mornings, evenings, overnights, weekends, and holidays as needed

Job Summary

Holiday Inn Express & Suites is seeking a Front Office Manager to lead daily front desk operations and deliver an exceptional guest experience. This role is responsible for supervising front office staff, managing guest services, supporting revenue and occupancy goals, and ensuring compliance with IHG brand standards and hotel policies.

We are looking for a hands-on leader who is guest-focused, organized, and able to motivate a team in a fast-paced hotel environment.

Key Responsibilities

• Oversee daily front desk operations including guest check-in/check-out, reservations, and guest services
• Supervise, train, schedule, and coach front office team members
• Monitor labor, manage departmental expenses, and support rate and upselling strategies
• Oversee night audit procedures and review daily financial reports
• Ensure consistent delivery of excellent guest service and resolve guest concerns promptly
• Conduct routine inspections of the front office and public areas
• Ensure compliance with IHG brand standards, hotel policies, and local/state regulations
• Train staff on cash handling, security procedures, and emergency protocols
• Serve as Manager on Duty as assigned

Qualifications

• Prefer minimum 3 years of hotel front office or guest services experience, including supervisory or management experience
• Strong leadership, communication, and problem-solving skills
• Ability to work flexible hours including weekends and holidays
• Proficiency with Hotel Key PMS systems preferred
• Fluent in English; bilingual skills a plus

Benefits (if applicable – customize as needed)

• Competitive pay (based on experience)
• Paid time off
• Health benefits
• Employee hotel discounts
• Opportunities for growth within the IHG brand

How to Apply

Apply through Indeed or in person at:
Holiday Inn Express & Suites Sumner
th Ave Ct E, Sumner, WA 98390

Job Type: Full-time

Pay: $ $26.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Health savings